Customer Service Manager

Chara Maria Lee

- *** Wolf Downs Ct. - College Park, GA 30349 - 770-***-**** - ********@*********.***

MISSION

To secure a position as a valued member of an organization that leverages my bilingual/bi-literate abilities, cross cultural experience, relationship building capabilities, energy, and talent for identifying opportunities to benefit mutual growth and success.

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KEY TRAITS

MANAGEMENT

Decisive well-spoken leader with impeccable negotiation and presentation skills.

Oversaw up to (135+) employees, assigned tasks, opened/closed store, and prepared end of day reports.

Authorized/Processed refunds, returns and/or exchanges, handled cash intakes and made routine bank deposits.

Demonstrated a level of confidentiality that allowed for the handling of sensitive client/company information.

MARKETING

Ability to think outside the box and use deductive reasoning to make logical conclusions.

Strong background in executing marketing strategies, hands-on development of company websites, promotional, advertisements, catalog concepts, business identifications, and newsletters.

Planned company events including: employee outings, parties, catering, decorating, setup/breakdown, rentals, guest lists, prizes, and vendor displays/participation.

COMMUNICATION

Strong relationship building skills, professional demeanor and ability to thrive in a diverse, team environment.

Proven ability to interact with customers and provide superior customer service through advance product/service knowledge, close attention to detail and maintaining standards, rapid conflict resolution, thoroughly answering questions, and accurately scheduling billing/payment.

ADMINISTRATIVE

Resourceful and ingenious, adaptable in high paced ever changing environment.

Front Office duties: answering phones, typing correspondences, copying/scanning/faxing documents, ordering office supplies, maintaining files, established a database, maintaining management’s calendar, scheduled appointments/meetings.

Arranged travel logistics.

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PROFESSIONAL ENDEAVORS

Feb. 2009 to Dec. 2010 Co-Manager Kroger Co. College Park, GA

Essential functions included managing a unit of a Fortune 500 company through: sales/profit growth, recruitment, periodic operations evaluation, rewarding/evaluating employees, disciplining/terminating employees, recommending personnel for promotion, providing quality customer service, ensuring customer/employee safety, managing controllable overhead, executing total store merchandising programs, cash management/control, supporting company goals/objectives, managing change, and promoting a positive work/shopping environment.

Consistently achieved sales of over $700,000 weekly.

May 2007 to Mar. 2008 Assistant Manager Atlanta Title Loans Mableton, GA

Attended to front office/administrative duties by screening loan applications, processing loans, cashed checks,

handled titles, attended to repossessions/payouts, and filed proper documentation with the state.

Exceeded Year-To-Date revenue to become a $300,000.00 store.

Nov. 2006 to Mar. 2007 Owner/Operator Dos de Oro Puebla, MX

Attended to all aspects of daily operations: ordering/stocking, customer service, store maintenance, deposits, daily

deliveries, customer relations retention/growth.

Mar. 2006 to Oct. 2006 Marketing Coordinator Great American, Inc. Lithia Springs, GA

Used my extensive marketing skills to design and implement several promotions. Conducted parts inventory

inspections, cataloged and priced parts into database. Delivered/Picked-up parts and payments. Acted as a liaison

between drivers and front office staff.

Increased sales by at least 5% and became a requested delivery driver by clients.

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KNOWLEDGE DEVELOPMENT

M.S. in Marketing Georgia State University Atlanta, Georgia December 2011

B.B.A. in Marketing Georgia State University Atlanta, Georgia August 2003

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CERTIFICATIONS/ SKILLS

Tutor Certified Notary Public Spanish: Bilingual/Bi-literate Typing 50 wpm Microsoft Office Internet Searches

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