Customer Service High School

PROKOPIOS E. ASVESTAS

*** **** ******, ***** *****, CT 06016

Phone: 860-***-****

Email: *****@***********.***

EXECUTIVE PROFILE

Dedicated PC Technician and Network Systems Administrator offering over broad computer proficiencies to include troubleshooting and support experience along with a strong dedication to customer service. Results-oriented professional with comprehensive data and telecommunications experience and expertise in data network analysis and wireless security. Technically savvy adept at utilizing industry-standard hardware, software, and networking components combined with a strong ability to quickly acquire understanding of new technologies and solve complex networking and computer technology problems. Proven leadership skills, effective in training technicians and laypersons and driving results to achieve project and organizational goals through efficient management and streamlining of multiple priorities within deadline and quality requirements.

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PROFESSIONAL EXPERIENCE

ASVESTAS Computers Inc. 1995 – Present

Owner, President.

IT Network Support Technician

Desktop and Network Support Technician

MICROSOFT Partner

INTEL Technology Provider

DELL Partner

PC Technical Support on all hardware.

Handle responsibility for the administration and problem resolution of operating systems including Windows Servers, NT4 Servers Novell Netware Servers, Exchange Servers.

Provide technical support to clients / end-users based in remote locations, delivering reliable support for IT hardware, software, and networks to include troubleshooting, administration and support of Microsoft Windows Server and MS Exchange on all hardware at all levels.

Determine the exact nature of problems (1st to 3rd line support) and served as first, second and third line support, troubleshooting issues and providing resolution in a timely and accurate manner.

Manage the email system and ensured appropriate level of anti-virus protection while maintaining up-to-date documentation.

Facilitate the development and implementation of a Windows Domain with RAID 5 Servers and secure remote access network connection implementing a Windows Active Directory Structure.

Assist in developing long-term strategies and capacity planning for meeting future software and hardware needs and assess the need for and implement upgrades as needed.

Connecticut Innovations, Inc. 1987 – 1991

Assistant Project Analyst, DATA Processing / Programming

Supported Data Processing / Programming activities including data collection, processing, and reporting while helping improve data processing and reporting.

EDUCATION & QUALIFICATIONS

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Computer Programming – Computer Analyst

More School of Business, Hartford, CT

Graduated with High Honors (1986 – 1987)

High School Diploma

Bulkeley High School, Hartford, CT (1982 – 1986)

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