Customer Service Manager

Valarie Washington

**** ******* ***** ********, ** 75149

972-***-**** or cell 972-***-****

*************@*****.***

OBJECTIVE: Seeking a position in office administration that expounds on my knowledge obtained in the Medical and Educational Field where I can contribute toward the growth & profitability of my Employer.

PROFESSIONAL EXPERIENCE

Kelly Temp Services – Dallas TX

Administrative Assistant (2/2007-2008)

Performs a variety of Internet research functions and uses word processing, spreadsheets and presentation software. Duties also include fielding telephone calls, filing, data entry, collections and general office duties.

Receptionist

Greets visitors, handles multiple line incoming calls, scheduling appointments and provide customer service.

Concentra – Addison, Texas

(2/2005 – 2/2007)

JOB SUMARY: Communicate with Sales, Operations and Concentra Billing Department regarding information received from clients to set up and maintain accounts. Analyze and input information into OccuSource (Billing System) while providing the highest level of accuracy, customer service satisfaction, customer retention and maximization of revenue.

MAJOR DUTIES AND RESPONSIBILITIES:

* Communicate with Sales and Management regarding Client accounts. Ensuring accuracy and complete data be entered into the system.

*Communicate with Centers (Clinics) regarding any changes in client profiles which includes maintaining and updating client’s database and removing suspense charges from Occusource(Billing System).

* Timely response and resolution to incoming Sales and customer calls regarding protocol changes, service and billing issues related to accounts.

* Team player; assist co-workers with issues and concerns as it relates to client accounts.

* Maintain computer system with IST in Dallas

Acknowledgement made in Concentra’s Newsletter (Nationwide) for bringing down suspense revenue.

Employee of the month in January 2006

Lindsley Park Community School – Dallas TX

Assistant Teacher (8/2000 – 8/2002)

• Duties include working with lower elementary school children in the Montessori learning philosophy, first through third grade levels while closely work with the primary / lead teacher with various classroom assignments; math, spelling, reading and other developmental areas.

• Ensure the safety and well being of each child. Provide support, warmth, security, and stability for the children. Collaboration of creative ideas, activities, and interesting lessons to involve in the classroom.

• Responsible for the preparation of the classroom environment including pre-activity set up. Ensure the classroom materials are in superior quality and adequate supply. Update materials as instructed

• Observe and inform Teacher(s) of the progress of each individual child.

• Assisted in the areas of physical and health education, as well as music and art.

Magella Medical Associates – Dallas, TX

Account Manager-NeoNatal (7/1997 – 5/2000)

• Responsibilities include collections: interpreting and resolving denials, writing appeals; insufficient payments and unpaid claims from insurance companies

• Managing and performing follow-up on the accounts receivables, completing paperwork to initiate billing corrections and refunds, and performing other related duties as assigned.

• Skills in job includes: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Delegating, Word Processing Professionalism, Quality Focus, and knowledge of Medical Billing Concepts.

Dr. John R. Porter MD – Medical Office – Richardson, TX

Medical Receptionist-Pediatric (1/1994 – 4/ 1997)

• Conducting daily scheduling of appointments by way of telephone or in person.

• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.

• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party medical claims.

• Communicated effectively with team members, doctors and nurses.

EDUCATION

Oklahoma Central University - Edmond, OK - 1987-1989

Major: Business Management

Concord Career Institute – Dallas, TX - 1992-1993

Dental Asst. Regist Diploma

Eastfield Community College/ Texas AM Commerce – Dallas, TX – 2009- Current

Pursuing BA in Secondary School English

PROFESSIONAL SKILLS

Administrative Skills

• Microsoft Excel, Word, Accounts receivable/ payable, Windows 3.1/95. ME, MS Outlook, Physician Office Manager, Medical Manager, Spectramed.

Clinical Skills

• CPR Ceritfied,Vital signs, First Aid, Charting, Assisting in Radiology and Sterilization

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