Customer Service Manager

Rosiland Jefferson ***** Sagetrail Houston, TX ***89

Cell 281-***-**** Hm. 281-***-****

Profile: Looking to obtain a professional atmosphere that will allow me to grow and display my professional work ethics and highly motivated work skills.

Summary of Qualifications

• Over 10 years Customer Service Experience

• Excellent Communication Skills

• Works Independently also a Team Player

• Proficient in Microsoft Word, Excel, and Email

• Organized, Highly Motivated, and Hard Worker

Experience

CSR: Daily duties consist of heavy call volume, assisting customers in choosing healthcare plans, price comparing of their current prescriptions, and directing customers to the nearest pharmacy in their city and state.

Executive Assistant: A/P A/R duties, answering phone lines, setting up monthly board meetings, binding meeting agenda, and setting and scheduling daily itinerary for company President/ CEO.

Business Manager: A/P A/R, human resources, client relations, payroll, and weekly invoicing.

Asst. Tax Preparer: Heavy call volume, customer service, filing, and data entry.

Employment History

Just Benefits CSR 2009-2011

Fifth Ward CRC Exec. Asst. 2008

Moor Delivery Service Bus. Manager 2006-2008

H&R Block Asst. Tax Preparer 2006-2008

Education

Graduate of J. Frank Dobie High School

1yr. at HCC North