Customer Service

**** ******* *****, *******, ** ***** 919-***-**** ***********@*****.***

Merley Brown

Objective

To obtain position where I can maximize my multilayer of customer service skills, in order processing, program coordination, and logistical support in a sales environment.

Professional Accomplishments

Consumer Service

Provide excellent customer service throughout purchasing process.

Education customer on option for various products

Validate and process customer orders in AS400, process credit and debits promptly.

Provide excellent customer service to clients for onsite registration of programs.

Performs and documents complete interview with applicants while obtaining and

providing all required documents as applicable to sales process.

Provide audiovisual support to Kodak and Bar Association customers.

Interface with customers, builders, realtors, bankers, and attorneys to solicit new business.

Program Coordination

Provide scheduling and logistic support for programs at other sites.

Coordinate over three hundred video computer and satellite program annually.

Set up course registration, and update database to reflect training hour’s credit.

Order training materials and coordinate with vendors for program support. .

Plan and schedule routine maintenance, and special projects.

Management Skills

Track gross and net expenses, monitor enrollment to ensure program profitably.

Process supplies invoices, internal billing for departments

Forecast demand for training curriculum on a quarterly basis.

Create monthly, quarterly, and yearly reports on projects preformed.

Provide cost estimates for departments for services provided.

Training and Certifications

AS400, Calyx points, Accounting certificate, NC loan officers license

Microsoft word, excel PowerPoint, outlook, access, project

Online shipping database i.e. FedEx and UPS

Employment History

Diamond Mortgage, Raleigh, NC Loan Officer 04/07 - Present

First Mortgage Source, Durham, NC Loan Officer 05/06 - 04/07

Diamond Mortgage, Raleigh, NC Loan Officer 07/05 - 05/06

NC Bar Association, Cary, NC Program Coordinator 11/98 - 07/05

NC State University, Raleigh, NC Planner 10/97 - 11/98

Eastman Kodak, Rochester, NY Event Planner 8/90 - 10/97

Education

1974-1978 HS Diploma Clarkton, Clarkton, NC

1980-1981 Accounting RSC, Rochester, NY

1983-1984 Business MCC, Rochester, NY

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