Shannon L. Keen bm9j9u@r.postjobfree.com

***** ******* *** || Tampa, FL 33626 813-***-****

SUMMARY OF QUALIFICATIONS

Highly talented, dependable, adaptable, and experienced administrative professional with nearly 15 years of executive-level administrative experience in support of growing businesses and busy executives at the executive-level supporting Senior Officers, Presidents, and CEO’s. Familiar with managing and coordinating executive activities and the aptitude to quickly assimilate office related computer software. Experienced in working with sales teams to increase sales and drive market share gains. Skilled in Internet research as well as problem solving.

• Strong Skills in Executive Administration

• Proven in Leadership and Management

• Solid and Decisive Decision Making Skills

• Exceptional Research/Problem Solving Skills

• Proven Ability in Sales Administration

• Superior Office Equipment and PC Skills

Problem Solving – Proven ability to develop both creative and innovative solutions to business challenges. Establishes and manages relationships for change and for improved performance and efficiency.

Exceptional Interpersonal and Communication Skills – Excellent communications and organizational skills. Accustomed to working in fast-paced environments with the key ability to maintain relationships.

Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains focus on achieving bottom line results while ensuring customer service and executive satisfaction.

PROFESSIONAL EXPERIENCE

J. J. Taylor Distributing Tampa Bay, Inc. Tampa, FL

Director of Sales Administration December 2001 – February 2012

• Promoted from Pricing Analyst to manage administrative support team for sales department consisting of 100 Sales Representatives, 7 Sales Directors, and 3 Company Officers, which included the President.

• Demonstrated ability in creating extensive and innovative business reviews and the selling of products to all buyers and upper management of national and statewide supermarket and convenience chains.

• Coordinated national brewery conventions, extensive travel planning, and local brewery training sessions throughout the state of Florida.

• Submitted activity and results reports, such as: daily call reports, weekly work plans, and monthly analysis.

• Responsibilities included: analyzing and disseminating detailed company financial reports and other relevant data for operations, marketing, and planning to ensure accuracy and to eliminate data errors.

• Experienced in preparing, editing, and proofing memos and written correspondence for the business.

• Ensured that executive travel arrangements were accurate and met the requirements of busy executives.

• Continuously increased sales team output each month resulting in achieving/surpassing expected quotas.

• Helped the sales team in providing account management to developing sales opportunities in the market.

• Worked with the team to expand territory, products, and marketing capabilities to increase market share.

Pricing Analyst February 2001 – December 2001

• Promoted from Executive Assistant to Pricing Analyst. Management recognized for analysis of all facets of the alcoholic beverage industry and retail price trends for both the company brands and competition.

• Performed analysis for the Nielsen, Spectra, and store-level scan data to arm the sales force with fact-based data they could use to sell company brands into supermarket and convenience store markets.

• Provided chain account team with administrative support, extensive business reviews, and sales forecasting data to ensure successful distribution and implementation of chain programs in support of new products.

• Conducted monthly, quarterly, and annual price evaluation and analysis based on competitive pricing, cost, pricing trends, and margin objectives to enhance profitable pricing structure for the company.

J. J. Taylor Distributing Tampa Bay, Inc. Tampa, FL

Executive Assistant April 1998 – February 2001

• Served as an Executive Assistant to President, Vice President of Operations, and Vice President of Sales.

• Responsibilities included the generating of sales reports through custom Route Accounting software; created and maintained client and employee databases through the creative use of Microsoft Access.

• Produced extensive business reviews for both suppliers and customers, as well as submitted product pricing and promotions to all major Supermarket and Convenience chains through the use of Access.

• Provided outstanding administrative support to the Vice President of Sales. Experienced in handling the scheduling of meetings; consistently managed calendars, e-mail accounts, and expense reports.

• Selected and assigned to attend department meetings, take notes, and conduct administrative duties.

• Secondary duties included: coordinating travel arrangements for company officers, as well as planning and budgeting of all special events and meetings, such as: holiday events, promotional activities for an extensive line of beer brands, and charity golf tournament planning, orientation, and training classes.

• Instituted the development of basic company policies and procedures with regards to accommodations and travel, such as: vacation, bills, and expense reimbursement to minimize operational travel costs.

• Performed a wide variety of general office functions, such as: setting up and updating files, receiving and referring calls, arranging meetings/conference calls, composing reports, and writing formal correspondence.

• Conducted presentations on policies and procedures, and educated on processes for problem resolution.

• Prepared detailed and executive-level presentations, major market reports, and customer mailing lists.

• Identified administrative business challenges and collaboratively shaped solutions to optimize operations.

Sunshine Network/Fox Sports Network Tampa, FL

Advertising Sales Assistant June 1997 – April 1998

• Expedited detailed contracts between advertising agencies, both locally/nationally, and our cable network.

• Assisted in the development of advertising and promotional campaigns for existing and potential clients.

• Created custom sales presentations through the use of Microsoft PowerPoint. Maintained close business relationships with members of professional sports organizations, which included the NHL, NBA, NCAA.

• Responsibilities included: managing a professional office environment, running errands, purchasing office supplies, scheduling the repair of equipment, maintaining files, and answering multi-line telephones.

Guardian Dental Centers Palm Harbor, FL

Office Manager October 1995 – June 1997

• Successfully managed a staff of 15 employees and a team of 5 doctors. Decreased existing accounts with outstanding balances by implementing a new custom database and strategic collection procedures.

• Closely coordinated all facets of employee benefits and payroll, including health and dental programs.

• Regularly created major external marketing campaigns for the office, which resulted in increased profits.

• Arranged and scheduled meetings, screened calls, handled travel arrangements, performed research, composed letters, and distributed information through the use of telephone, mail, Internet, and email.

• Administered budgeting, tracked purchases, and assisted managers with payroll and employee benefits.

• Provided excellent verbal and written communication skills and the proven ability to work under pressure.

EDUCATION

University of South Florida

Bachelors Degree in Business Administration 1996

St. Petersburg Junior College

Associates Degree in Business Administration 1993

COMPUTER SKILLS

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Adobe Photoshop, and Adobe Acrobat

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