Project Manager

MRIDULA JOSHI

**** ***** **** ***** *****, Apt # 6,Oak Creek ,WI,53154

Email: ********.*****@*****.*** Cell: 925-***-****

Experience and Interest

Software Quality Assurance Software Testing

Software Process Improvement Software Test Management

Project Management

Strengths

• Experience with Waterfall, Iterative development lifecycles and Agile SCRUM methods. Strong aptitude and experience in software quality process, change management and release management.

• Over Ten years’ experience in software testing including software testing best practices, test management, test planning, execution and reporting.

Personal Strengths

• Innovative, analytical and a result-oriented professional

• She has excellent problem solving, analytical and communication skills with demonstrated ability to work effectively with globally diverse teams.

• Versatile team player with ability to communicate and present ideas at all levels across business disciplines.

Technical Skills and Tools

Development expertise JAVA, C, C++, COBOL, JDBC, SQL, PL/SQL, XML, JavaScript, Bugzilla.

Databases Oracle 9i, Data Warehousing.

Operating Systems MS-WINDOWS, OS/390.

Tools Winrunner, Quality Center, Loadrunner.

Other Software Development Life cycle, Software testing, Software

Engineering, Testing of Mainframe Applications.

Processes/Methodologies, Test Strategies, Test Plans, Requirements Traceability Metrics, Test Procedures, Defect Tracking/Management, Testing Life Cycle, SDLC, Change Management, CMMI5

Education

• Master of Computer Science from Western Illinois University, Macomb, IL. Dec ’05 with cumulative GPA 3.724. Specialization in Database Systems and Computer Networks.

• Bachelor’s Degree in Engineering in Instrumentation & Control from Cummins College of Engineering, Pune, Pune University.

• Post-Graduation Diploma in Business Management from Prin. N.G. Naralkar Institute of Career Development & Research, Pune. Pune University.

Professional Experience

Position: Software Test Manager Duration: (July. 2010– Present)

Organization: Infosys Technologies Ltd. Client: Royal Bank Of Scotland.

Project: MaxTrad

ABN AMRO's global trade portal, MaxTrad, provides secure, single point access to a full suite of online trade products and value added information and services including:

Initiation/advising of letters of credit, collections, guarantees/stand by LC's, open account digital trade imaging, document preparation and supply chain financing

Real time user customized reporting tools, including consolidated reporting and multinationals.

MaxTrax a free tracking resource that allows trading partners to track the status of transaction

Position: Test Manager/Lead Duration: (Sept. 2009 – July 2010)

Organization: Infosys Technologies Ltd. Client: Northwestern Mutual.

Project: TT Term Refresh 2010, TT LTC

Northwestern Mutual, with over $1 trillion of life insurance protection in force, has been helping its policy owners and clients achieve financial security for more than 150 years. The company offers an array of solutions, including life insurance, disability income insurance, long-term care insurance, investment products and advisory services.

The main purpose of the project TT Term Refresh 2010 is to re-price the premiums for TT Term products which should help Northwestern Mutual to:

Increase in sales for TT Term policies and provide existing policy owners the ability to easily exchange their policy to the new premium rates with no underwriting or expense to the policy owner.

Development Environment: Mainframe,VB,.NET, DB2,SQL server

Position: Test Manager Duration: (Feb 2009 – Aug 2009)

Organization: Infosys Technologies Ltd. Client: Sears Holdings.

Project: E-Commerce

Development Environment: Windows, J2EE, IBM Websphere 7 Application Server, Websphere Commerce, DB2, Mercado, KANA, Omniture, Rich Relevance, JIRA, TOAD

Sears Holdings Corporation, the parent company of Kmart and Sears, Roebuck and Co., is the nation's fourth largest broad-line retailer. The online channel is a key focus area for the company and is growing at an aggressive rate. Worked on various upgrade, new , enhancement and maintenance projects like WCS upgrade,Net Down Deal, Deal of the Day ,Preapproval(Sears Card) ,Single Sign On, Craftsman club card ,shop your way rewards card etc.

Position: Test Manager/Lead Duration: (Sept.2008 – Feb 2009)

Organization: Infosys Technologies Ltd. Client: Sears Holdings.

Project: Social Commerce

Development Environment: J2EE, Adobe Flex, SQL server, Quality Center 9.0, TOAD

In recent engagement as Test Manager/Lead with Sears Holdings Corporation, she was working on Social Commerce project. In social commerce, active participation of customers and their personal relationships help in the marketing of products being sold.

Position: Test Manager. Duration: (Feb.2008 – Aug.2008)

Organization: Infosys Technologies Ltd. Client: CVS Caremark

Project: Consumer Engagement Engine (CEE)

Development Environment: AIX 5.3, Workshop (BEA IDE), Weblogic, HTTP Server Apache 2.2, Oracle 10g,SOA, Quality Center 9.0.

To focus better health outcomes of its customers and to deliver a consistent annuitized financial income CVS Caremark has initiated the Consumer Engagement Engine (CEE) project. This project will help in delivering consistent, timely, and relevant enterprise messages .One of the goals for Consumer Engagement Engine project is to build a robust and flexible infrastructure which is scalable to support implementation of different kind of opportunities from all the different channels at CVS Caremark.

Key Responsibilities As Test Lead/Manager:

• Involved in early phases of Project life cycle including test planning.

• Drive and ensure the testing processes are followed as per standards.

• Guide the Testing team by defining the test strategy and test plan. This includes risk analysis, resource planning.

• Monitor scope and requirements changes, assesses the impact on the test management deliverables and adjust the test management deliverables.

• Monitor traceability of requirement changes in test plans and test cases.

• Manage defect-tracking process, creation of test environments, test data, and coordinate all test activities.

• Work across multiple cross-functional teams to execute full system, interface, and end-to-end testing.

• Interface closely with development and other operational groups in support of software release.

• Work closely with offshore teams to resolve queries, issues, monitor progress and guide the project team.

• Perform QA risk assessments, establish, prioritize and develop mitigation strategies

• Build, manage, and lead a team of software test engineers.

Position: Sr.QA Analyst. Duration: (Sept.2007 – Jan.2008)

Organization: Infosys Technologies Ltd. Client: Cisco Systems

Development Environment: Java 2.0, Oracle 10g, Windows XP, Quality Center 9.0

Project: Quote To Cash (QTC) – Early Shipment Flag

For the benefit of Cisco and its customers, Cisco initiated the project to change the Early Ship Flag (ESF) definitions and shipping rules. Based on Customer preference, Cisco can ship products prior to the request date or promise date or Cisco cannot ship products earlier than 3 business days prior to the promise date. The goal of the ESF definition changes project is to understand customer needs and provide a clear way for customers to communicate their shipping preference and to design Cisco’s shipping rules around their preference.

Position: Sr.QA Analyst. Duration: (June.2006 – Aug.2007)

Organization: Serus Corporation, Mountain View, CA.

Development Environment: Java 2.0, Oracle 10g/SqlServer, Windows XP, Bugzilla, Tomcat

Project: Supply Chain Management Software.

Serus Software provides a closed loop intelligent operations management solution that will help fabless semiconductors Collect their network data, Plan their network, Collaborate with their network partners, Execute their decisions through their network. Serus' real-time technology provides automated transactions and a holistic view of the entire supply and demand chain. Improved decision-making is accomplished through applied analytics and scenario management.

Position: Software QA Analyst. Duration: (May.2002 – Jun.2003)

Organization: Santech Systems.

Development Environment: Java 2.0, Oracle 8i, Windows 98, Test Director, Loadrunner.

Project: Library Management Software.

‘Book Smith’ is library management software developed for colleges, by Santech Systems, which takes care of all the activities associated with a library. ‘Book Smith’ is totally integrated software encompassing all aspects of library management. ‘Book Smith’ also provides the library members a priceless tool to have access to the resources available within the library.

Key Responsibilities As QA Analyst:

• Involved in all the phases of Project life cycle including the analysis phase, to ensure testing needs are correctly identified and that the processes are defined and followed throughout the project.

• Studied and analyzed the system design specifications and UI design documents.

• Developed the Requirements Traceability Metrics (RTM) and documentation like test schedule, Test cases for Product, Usability, Integration, System testing and User Acceptance Testing for this commercial product.

• Created acceptance, usability, system and integration test cases required in various phases of project life cycles.

• Helped Project Manager to define the Project testing needs and in creation of project schedule, project plan and resource estimates from testing perspective.

• Prepared the test data and assisted in setting up testing environment.

• Analyzed the test results, defect data in early phases and took the corrective action to improve the testing process and prepared Problem Reports.

• Used Test Director, as testing tool to ensure the product quality also used Test Director for various reports to monitor the testing progress.

• Used SQL queries to check database integrity.

• Attended Status Report meetings to report status.

Position: Sr. QA Engineer.

Organization: Santech Systems.

Project: Sales Accounting & Warehouse Billing System. Duration: (July.2000 – June.2001)

The Project was involved in the design of a workflow system, which tracked the movement of the company's products. A tracking system was developed to include and manage details of stocking, transfer and billing information.

Development Environment: Java 2.0, Oracle 8i, Windows 98, Test Director

Project: Patient Management System. Duration: (July 2001 – Apr.2002)

Patient Management System is a software product designed to improve the quality and management of hospital health care management. It has eight modules, which mainly include patient registration, admission into the hospital, room allocation management, patient care management, pharmacy, patient record, patient billing.

Development Environment: Mainframe, DB2, OS/390, COBOL

Key Responsibilities As QA Engineer:

• Software Development experience in Java.

• Interviewed and Gathered Requirements and Procedures form System Analysts and Managers.

• Studied and analyzed the system design specifications and UI design documents.

• Developed Test Cases based on Business Requirements as documented in Use Cases.

• Application testing using Black-Box and White-Box technique.

• Tested application to check whether it is performing as per Design Documentation and Functional Requirement.

• Performed Regression Testing for various builds.

• Used SQL queries to check database integrity.

• Analyzed test Results and prepared Problem Reports.

• Attended Status Report meetings to report status. Represented Software QA Group in various multi-disciplinary meetings for updating senior management on status.

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