Administrative Assistant Customer Service

Melody Ford

**** ********* ** *****: 571-***-****

Dumfries Va 22026 **********@*****.***

PROFILE:

Administrative Assistant 4 years experience and Receptionist/Clerical/Customer Representative 8 years experience and proficient in Microsoft Word, Outlook, Internet, Excel and typing 55 wpm.

Comfortable and effective handling multiple tasks simultaneously, motivating, and identify problems with effective solutions. Discipline and well organized in work habits with ability to function well under demanding situations.

EXPERIENCE:

Administrative Assistant, L&E Meridian, Springfield, Virginia

April 2008 – February 2010

Assist the Executive Assistant/Account Service to the CEO with documents, Customer Service, Receptionist duties, office supply orders, and preparing Fed Ex shipments as needed by all departments.

Process Purchase Requisition weekly and monthly.

Maintain records of invoices/files and routes source documents to appropriate staff.

Review data and error reports for discrepancies and makes corrections accordingly as well as reconcile batch totals to source departments.

Review data/error reports for discrepancies and makes corrections accordingly.

Serves as backup to the Print Production and Handwork Department as needed.

Data Entry Clerk, Ram Manassas, Virginia

November 2007 – February 2008

Sort and entered clothing items daily into database to be process.

Reconcile batch totals to all numbers within the database.

Track and document damage items schedule for inventory on a monthly basic.

Data Entry Clerk, Delta Lorton, Virginia

November 2006 – October 2007

Perform and prepared billing data for over 300 clients into database weekly and monthly to meet the dead line of each month.

Assist clients with all inquiries and issues on neurosis projects.

Receptionist, L-3 Communications, Reston, Virginia

April 2005 – October 2006

Demonstrate human relations skills to deal effectively with visitors/customers in person or on the telephone.

Handle inquiries and provides callers general information such as documents, address, directions, and general company information.

Operate a multi-line telephone system to answer incoming calls and direct callers to appropriate personnel. Distribute mail and maintain reception area.

Conduct general office supply requests, distribute supplies, and replenishes inventory due the first day of each week.

Melody Ford

3514 Briarwood Dr Phone: 571-***-****

Dumfries Va 22026 **********@*****.***

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Instructor, Presses Lamb Day Care, Woodbridge, Virginia

September 2003 – April 2004

Prepare learning materials, filing, record keeping, and meals on daily basis for children ages ranging two through seven.

Provide instruction to children through reading assignments and educational games.

Receptionist/Administrative Assistant, CNS Restaurant Group, Manassas, Virginia

January 2000 – September 2003

Responsible for sorting and routing mail and publications to the appropriate staff.

Operate multi-line system while directing calls to appropriate staff.

Prepare memos and documents for wholesalers and clients.

EDUCATION:

North Virginia Community College (HR Management and Editing & Proofreading Skills)–May 2011 -Present

Stafford High School, Stafford, VA- Diploma, June 1995

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