Customer Service Sales

Sharon Oakman

**** ***** *** ***** #***

Camp Hill, PA 17011

Home: 717-***-**** Cell: 717-***-****

E-mail: ************@***.***

OBJECTIVE

An opportunity to leverage my extensive skills in management, marketing, customer service expertise to fulfill the organizations expectations to create integrated strategies to develop new and existing customer sales, brand/product evolution and media endorsement.

KEY STRENGTHS

• Proven track record

• Proven closing ratio

• Time management skills

• Research and problem solving

• Outstanding record keeping

• Building customer base

• Utilizing internal resources productively

• Customer service interaction

• Studying the competition

WORK HISTORY

Advanced Kitchens & Bath, Inc August 2011 to present

Mechanicsburg, PA 17050

• Consulted with clients to design of kitchens and baths

• Project management

Martin’s Flooring Inc November 2009 to March 2010

Harrisburg, PA 17111

• Consulted with clients regarding residential flooring.

• Sales of residential flooring.

Prosource of Harrisburg October 2006 to November 2009

Essis & Sons Inc.

Mechanicsburg, PA 17050

• Consulted with clients regarding residential and commercial interior design, flooring and oriental rugs.

• Top Salesperson May 2007; achieved yearly quota in 6 months.

Custom Interiors of Camp Hill October 1991 to December 2006

• Owned and managed an interior design studio.

• Managed projects to completion within client’s and contractors’ timeline.

• Collaborated with general contractors and builders in design and coordination of interior selections for new, model, and spec homes.

• Designed and coordinated renovation of a major hotel lobby.

• Meet and maintained high safety standards of Radisson guests and received 100% proficiency rating through a major corporate inspection

• Various Gold and Silver Parade of Homes Awards

Shir-lee’s Window Treatments 1987 to 2003

• Owned and managed wholesale and retail custom workroom, which manufactured window treatments, bedding, bath room, and home accessories.

• Managed daily operation of workroom

• Coordinated workflow of 10 wholesale decorators.

• Streamlined accounting system through software database (One Write Plus)

• Improved efficiency and processing time by 65%.

• Updated accounting database to Quick Books Pro.

• Achieved an 80% customer closing average resulting in customer satisfaction and retention.

• Supervised and administered all aspects of personnel including staff and subcontractors, payroll processing and technical training while preserving employee morale.

Prudential Insurance

• Sales agent holding Life, Health and Series 63 license; working in the independent office selling Life, Health, Disability Insurance along with Mutual Funds.

Pennsylvania Blue Shield (Highmark)

• Worked in Medicare claims entry, prepayment review and post payment review as a correspondent.

• Learned and comprehended medical terminology and Government regulations to process Medicare claims.

EDUCATION

University of Phoenix, Bachelor of Science in Business – Marketing, cum laude, March 2012

Harrisburg Area Community College, Associate Degree, Business Administration

Sheffield School of Interior Design, Certificate of Graduation, Interior Design

PROFESSIONAL DEVELOPMENT

Sandler Training 1999 to present

Executive Women’s Golf Association 2004 to 2010

American Business Women’s Association President

Embroiders Guild of America Treasurer

Pinebrook Association Treasurer

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