Customer Service Manager
Resume:
Nicole Ervin
Pflugerville, TX 78660
512-***-**** Cell
512-***-**** Home
******@*******.***
Honest, reliable, dependable, hardworking, quick learner, enthusiastic, motivated individual with a strong work ethics, a strong desire to learn and to be part of a professional team which offers continued opportunities for professional and personal growth.
Office Management Skills
Excellent people and self management techniques, Client or Patient relations, Great Written and Oral communication abilities, Honest, Reliable, Dependable, drama free, Work well independently or with others with little or no supervision, Excellent problem-solving skills, File maintenance, Experience using office supplies and equipment, Windows 98, 2000, 2007, Power Point, MS Outlook, Excel, MEI, Everest, MS Word, Bolt, Millennium, Gold Mine, Internet, SAP, Sabre, CSG, Great Plains, Sales-pad, Eagle Soft, Easy Dental, QuickBooks, Centricity, E-mail, AS400, Harvest, Oracle R11, Oracle R12, Servocity, Ten key, typing, ICD 9 coding, copiers, scheduling, Billing Procedures, Heavy cash handling, Tracks, Knowledge of financial management, Medical/Dental insurance processes/ procedures and completing the HCFA-1500 form. I have also taken a class on ethics in the workforce and Hippa procedures and regulations.
Experience
Golfsmith International 10/11-6/12
Accounting Operations Representative Austin, TX
Team player responsible for the processing over 385,000 multi:lined invoices annually.
Handled reconciliation of monthly statements for over 250 vendor partners.
Documented completion and review of account reconciliations.
Managed reports to allow myself to make sure the reconciliations are completed on a timely basis as part of end of month closing procedures.
Audited merchandise invoices against internal purchase orders
Responsible for overseeing the review of the daily settlement process to ensure that net cash settlements are complete, accurate, and posted in a timely manner
Reviewed vendor processes and transactions to ensure they are being performed accurately.
Performed credit checks on potential customers.
Established account/credit and terms with vendors.
Prepared bank deposits.
Managed weekly check run.
Maintained lists of accounts receivable and payable
Updated vendor files and file numbers
Print and distributed monthly financial reports
Issued credits/ refunds regarding customers account.
Aramark 01/08-06/11
Accounts Receivables/ Accounts Payable/ Customer Service Manager Austin, TX
Established account/credit and terms with vendors.
Received and verified invoices and requisitions for goods and services
Verified that transactions comply with financial policies and procedures
Prepared, entered, verified, and processed invoices and coding payment documents
Processed backup reports after data entry
Managed the weekly check run
Prepared vendor checks for mailing
Maintained lists of accounts receivable and payable
Updated vendor files and file numbers
Print and distributed monthly financial reports
Issued credits/ refunds regarding customers account
Set National and Market costs
Performed credit check on new clients and large orders
Managed $800,000 to $1,0000,000 in receivables insuring timely payments from customers
Responsible for managing special accounts such as City of Austin, Travis County, State of Texas offices, surrounding school districts using TASBO and Region 20 contracts
Oversee all customer service issues including daily activities such as invoicing, will calls, end of day processing, deposits problem resolutions
Prepared/called in purchase orders to venders
Responsible for paying all bills on time
Collected on past due accounts
Prepared contracts and Bids
Set national and market costs
Met with vendors to negotiate improved pricing, product quality and delivery
Established and maintained stock records and other documents for inventory control
Documented completion and review of account reconciliations.
Managed reports to allow myself to make sure the reconciliations are completed on a timely basis as part of end of month closing procedures.
City Produce 08/05- 01/08
Contracts/Bids/Customer Care Manager Austin, TX
Cutting purchase orders
Following up on status of purchase orders
Followed up with customers on delayed or back order shipments
Managed the vendor credit process
Assisted in product sales margin analysis and forecasting
Prepared price sheets for customers.
Handled incoming calls regarding questions about pricing.
Analyzed the set up bids, order guides and Customer order guides.
Prepared new numbers for new item codes for Buyers.
Reviewed/ Prepare and key in prices for four major cities in Texas.
Entered national and market costs for buyers
Prepared/ entered purchase orders
Assisted President and VP with daily functions
Handled credit issues/ refunds/ AR/ AP
Prepared Contracts/Bids
Prolab 06/03-07/05
CSR/Scheduler/Audit Supervisor/Medical Billing Specialist Austin, TX
Took incoming calls from clients needing appointments
Handled complaints from Drs, clients and nursing homes.
Prepared paperwork and routine schedules for phlebotomists.
Entered data for clients and patients regarding results.
Set up audits for the auditors and testing trays with samples
Assisted in Interview Process, vendor relations, and in Human Resources
Prepared drug analysis testing
Data entry for Operations Manager
Prepared/ Entered purchase orders and mailed out invoices
Verified/ processed insurance benefits and claims (HMO, PPO, Medicaid, Medicare Part A and B)
Entered medical codes for patient procedures and tests
Handled billing issues regarding insurances
Dr. Mason's Office 02/92-05/03
Front Office/AR/AP/ Office Manager Westlake, La
Handled accounts payable/ receivable
Answered incoming calls from patients concerning dental problems.
Pulled/Filed patient's folders before and after procedures
Scheduled appointments for emergency and non-emergency procedures
Prepared trays and assisted with Dental procedures.
Verified and processed insurance benefits/ claims.
Scheduled and confirm pick ups from venders
Sort and file confidential paper work.
Handled billing Statements incoming/ outgoing
Daily preparation of bank deposits and wire transfers.
Prepared time sheets for employees.
Ran EOD Reports
Handled patient complaints/ questions
Interviewed candidates for positions
Education
National American University- Austin, TX 2009-Currently Attending
Bachelor's of Applied Science- Organizational Leadership
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