Customer Service High School

ADAM SIEB

*** ******** ******

(H) 407-***-**** • (M) 407-***-**** • A.SIEB @YAHOO .COM

OBJECTIVE

To build a long term career in the airline industry with opportunities for growth. I'd like to enhance my professional skills in a dynamic and stable workplace.

WORK OF EXPERIENCE

July 2006 - December 2010 JetBlue Airways Orlando, Florida

Inflight Crew

• Primary responsibilities are to ensure the safety of all customers and inflight crew members aboard the aircraft. Conduct all preflight check including to ensure all safety equipment is operating to code, report to captain the condition of the aircraft, ensure all catering has been done properly, and inspect aircraft doors and greet all customers as they board the aircraft. Once inflight, ensure all customer needs are tended to, provide beverage and snack service, conduct a walk through periodically to ensure customer safety. Constantly aware of my surroundings. Upon descent make sure all trash items are discarded, ensure customers are seated and safety belts are secured with snack tray and seat upright and locked and all electronic items are turned off.

July 2005 - July 2006 JetBlue Airways Orlando, Florida

Customer Service

• Primary responsibilities were to build reservations for customers, check in customers, troubleshoot reservations, working the gates and loading customers, and make sure we have on time performance. Working IROP situations. Irregular Operations during delays and cancellations. Closing out flights. Finishing paper work for departure of flights.

December 2003 - July 2005 JetBlue Airways Orlando, Florida

Ramp Ground Operations

• Primary responsibilities were to load and offload aircrafts and cargo, run the mail to the mailroom, and luggage to bag room. Service each aircraft upon landing by changing lavatory fluids, adding portable water to aircraft, provision the aircraft.

September 2002 - December 2003 Subway Kissimmee, Florida

Sandwich Artist

• Primary responsibilities were conduct food prep, ordering supplies, counter duties and bank drop.

• Floating Supervisor. Monitor other employees at different locations.

September 1995-January 2001 Iroc International Orlando, Florida

Office Manager

• Human resource, hiring of new employees and monitoring job performance. Payroll and the operation of the telemarketing room. Weekly training classes, sales and employee quota.

Company closed for business.

August 1990-June1995 Complete Industrial cleaning, Inc. Newton, MA

Supervisor

• Assign work responsibility to staff, monitor progress of job completion.

Order cleaning supplies. Train new staff

EDUCATION

1983 – 1986 Bunker Hill Community College Boston, MA

Major: Business Administration

1979 -1983 Hyde Park High School Hyde Park, MA

Studies: Business

EXTRA CURRICULAR ACTIVITIES

High School - President of Drama Club, Glee Club Participant

REFERENCES

Personal: Nicole Nell-Joye Friend 407-***-****

Personal: Minister Larry Moore Calvary Assembly of God 407-***-****

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