Customer Service Sales Representative
Resume:
Gift Maseko
Hyattsville, MD, 20783
*********@*****.***
OBJECTIVE
To apply the knowledge acquired through receiving a bachelor’s degree in Political Studies as well as a position that will enable me to use my strong organizational skills, educational background, and my ability to work well with people.
WORK EXPERIENCE
WASHINGTON ADVENTIST UNIVERSITY
Information Technology Systems- Lab Assistant August 2008- Present
Provides consulting support to students, faculty, and staff
Ensures that all equipment is treated with proper care and is not removed without proper authorization
Provides users with access to reference manuals and other available information upon request
Provides assistance and support for printers, computers, and other equipment
Logs equipment damage and malfunctions with management
Morrison Hall - Assistant Head Desk Worker September 2007- Present
Greet and direct visitors as they enter building
Operate a multi-line phone system by answering and directing phone calls to students and staff
Take and deliver messages to residents (as necessary)
Manage schedule and make updates if necessary
POLITICAL REVOLUTIONARIES CO.- Field Operation Intern September 2010 –May 2012
Responsible for assistance with the coordination and documentation of processes for Field Operations
Engage in activities such as assisting Field Operations corporate leadership with documentation and meeting preparation
Involved in performing data analysis and assisting with presentations
Student Association - Executive Vice President August 2011-May 2012
Organize and chair Senate meetings at least twice a month
Prepare and have posted agenda for the meetings of the Senate
Schedule monthly Senate reports on performance of duties by each member of the Executive Committee
Ensure the audit of all Student Association financial records at the end of the spring semester
PARTNERS IN OPPORTUNITIES – Support Partner/Residential Counselor August 2006 – August 2011
Teaching healthy living skills and conducting recreational and social activities enhancing skill acquisition and fun.
Administering medication in an accurate and timely manner.
Working with residents to problem solve and identify solutions to problematic behaviors.
Facilitating group counseling/skills training sessions assisting residents in skill development in specific target areas of their Master Service Plan.
AMERICALL GROUP INC.- Telemarketing Sales Representative January 2006- August 2006
Deliver prepared sales talks, reading from scripts that describe products or services.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, and address, and enter orders into computer.
Maintain records of contacts, accounts, and orders.
SEARS HOLDING CO. – Cashier October 2005- January 2006
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Keep periodic balance sheets of amounts and numbers of transactions.
EDUCATION
Washington Adventist University, Takoma Park, MD April 2012
Bachelors of Arts (Political Studies)
Washington Adventist University Takoma Park, MD
LEADERSHIP SKILLS
Member of 56th Student Senate (Morrison Hall Senator) 2010-2011
WAU African Student Union (Vice President) 2010-2011
WAU Student Association (Executive Vice President) 2011-2012
TECHNICAL SKILLS
Able to work independently and under pressure
Conscientious customer service advocate who offers innovative solutions for complex challenges
Effective communicator who excels at building relationships
Excellent time management skills
Enthusiastic team member who leads and inspires others to achieve shared goals
Proficient in Microsoft Office Suite 2003 – 2011
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