Customer Service High School
Resume:
GOLDEN HARRIS, JR.
Mt. Rainier, MD 20712
************@*****.***
Objective
To obtain a position in the hotel industry that will benefit from my hospitality, professional, and organized skills and commitment to my profession.
Qualifications
A proven track record of completing difficult projects on schedule. Excellent interpersonal skills, a professional attitude, and a firm personality to see tough jobs through independently and/or as a team player.
Skills
Operation of various mechanical vehicles and tools, including lift (jig machine), power jack, Bobcat, fork lift, cherry picker, pipe wrench, hammers, drills, saws, shovels; filling and sanding/bonding tools; screwdrivers and nut drivers; drills cordless and electric; flooring nailer and stapler; power washer; lawn mowers; paint brushes and rollers. Use of various email applications, internet explorer, fax and copier machines, Installing ceiling tiles, light plumbing, use of a ladder. Microsoft Word, Excel, Powerpoint.
Summary of Experience and Work History
Centerplate NBS (Washington Convention Center Washington, DC 9/2008 – Present
Retail Porter/Banquet Server/Cashier
Retail Porter:
Provides excellent customer service to retail guests, employees, vendors and contractors.
Completing and assisting with minor work orders as directed by the Supervisor.
Restock food items and vending machines.
Perform sweeping, mopping, trash removal and other cleaning in common areas.
Banquet Server:
Maintain a professional appearance and mannerism
Assist with set-up of tables, linens, chairs, etc, for full service of banquet events
Provide excellent food and beverage service for banquet events
Maintain knowledge of policies and procedures
Maintain sense of urgency when on the service floor
Maintain a positive and professional attitude
Assist with clean up of trash, tables, linens, chairs, etc.
Complete all other assigned duties when necessary
Cashier:
Count money in cash drawers at the beginning of shift to ensure amounts are accurate
Establish or identify prices of goods, or services and tabulate using a cash register
Greet customers entering the establishment
Monitor checkout station to ensure that there is adequate cash available
Issues receipts and change due to customers
Compile and maintain non-monetary reports and records.
Bag merchandise
Maintain a clean and orderly checkout area
City of Takoma Park Takoma Park, MD 11/07 – 10/09
Maintenance Repair Technician
Perform building maintenance, including fixing and repairing light fixtures, and plumbing work.
Assist supervisor and other maintenance repair technicians with HVAC maintenances.
Change filters in heating and air conditioning units and ensure they are running properly.
Consistently developing skills in safe and the use of a variety of power tools. Replacing ceiling tiles, and
installing light bulbs and light fixtures.
Harris Trash Services Mt. Rainier, MD 9/87 – 10/07
Contractor/Driver
Operated various types of motor vehicles to sites where work was performed and ensured all
vehicles were safe and in good working conditions.
Made household repairs and remodeling, including interior and exterior painting, carpentry work.
Flooring, tiling and interior remodeling, old paint removal, sanding and filling holes, bathroom
and kitchen remodeling.
Participated in demolition projects and removed debris from work sites.
Assisted other contractors with various construction and residential work.
Developed skills in the safe use of a variety of power tools and fork lift.
Education
High School Diploma, 1986 Northwestern High School Hyattsville, MD
References are available upon request.
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