Customer Service Sales
Resume:
Sonia Aldana
San Fernando, CA 91340
Mobile: 818-***-****
Email: *****.********@*******.***
Objective Interested in an entry level position in the medical industry, where I can utilize my knowledge and experience on the job and expect to grow within for both mutual needs.
Skills • Bilingual in both English and Spanish.
• Anatomy and Terminology.
• Coding ICD9, CPT, HCPCS. Complete CMS-1500 form (Physician billing).
• Completion of UB04/UB92 hospital billing form.
• Knowledge of Managed Care (HMO, PPO, IPA, Private).
• Medicare and Medical billing.
• Collections and follow up on delinquent accounts, receivables, and appeals.
• Office administration (filing, customer service, handling supply orders)
• Typing 52 WPM, 10 key by touch.
• Medis of billing software (Version 16).
• HIPAA Certified and knowledgeable
• Obtaining authorizations, verifying insurance eligibility.
• CPR Certified.
Volunteer Valley Presbyterian Hospital, Van Nuys, CA
January 2011- October 2011
• Emergency Room Admitting
Education UEI College, Van Nuys, CA
January 2011- October 2011
• AA Degree. Medical Billing/Coding
• Class Valedictorian.
• 4.0 GPA
• President’s Honor Roll
John F. Kennedy High School, Granada Hills, CA
1995-1998
• Diploma received. General education.
Experience
Data Entry/ Billing- Specialized Orthopedic Solutions
January 2012– March 2012
• Responsible for insurance verification for HMO, PPO, Medicare, Private Insurance and Workers Comp.
• Set up vendor contact with patients.
• Prescription Coding ICD9, CPT, HCPCS.
• Managed patient surgery reports for 20 Doctors.
• Ship Supplies for post surgery aftercare.
General Manager- GameStop
March 2010– August 2011
• Responsible for daily operation of retail video game store.
• Focused on delivering and exceeding quality sales indicators, such as new release reservations, and frequent shopper member activations.
• Supervise, train and coach employees.
• Maintained focus on daily budgets.
• Audit daily reports to ensure proper security and money handling procedures.
• Ensure proper sales floor merchandising and visual presentation.
RTM Clerk/ Receiving- Lowe’s Home Improvement
April 2008– July 2010
• Work with vendors to receive product credit from buy backs, rests, and recalls.
• Work with each department within the store for defective units or products in need of repair, including customer returned merchandise.
• Responsible for working alongside Receiving Department to ensure accuracy and safety of merchandise.
• Worked alongside Loss Prevention to research losses incurred within the store, and determine product loss.
• Responsible for obtaining $1.5 million in credit for the Company through research and vendor communications, as well as Department communication within the store.
Senior Manager- Charlotte Russe
August 2005– April 2008
• Responsible for the daily operation of women’s clothing retail store.
• Supervised, trained and coached employees.
• Tracked and recorded hourly and daily sales to maintain focus on daily budgets.
• Audit daily reports to ensure proper security and money handling procedures.
• Ensure proper sales floor merchandising and visual presentation.
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