Customer Service Assistant

Kesta Andre

** ****** ** ***. #***, Quincy MA ***69

Home :617-***-**** Cell :857-***-**** Email: **************@*****.**

Objective:

To secure an entry level position as lab technician in biotech company/Allied Health industry

Education and Certification

University of Massachusetts Boston

Bachelor degree in Biology in June 2011

Roxbury Community College, Boston, MA

Associate degree in Biological Science anticipated in December 2007

CPR, First Aide, Medication Administration

Relevant Coursework:

Chemistry, Organic Chemistry, Virology, Biology, Cell biology, General Science, Physics, Population Biology,Microbiology, Anatomy and Physiology, Philosophy, Nutrition, Genetics, Calculus, Statistics

Skills:

Working knowledge of Microsoft Word, Excel, PowerPoint, Animal Behavior, Staining, Distillation, Dilution, PCR, Drying Agents, Extraction, Recrystallization, Reflux, Refractive indices, Sublimation, TLC, Vacuum Filtration, Titration, Culture and EMG,Neurobiology, Sensory Coding, E coli, Environmental Health and Safety, pH, API Test Strips, Microscopy, Pathogen, Plate count, Swabbing, Coatings.

Languages: Multilingual in English, French, and Haitian Creole

Employment History:

MH/MR Assistant

Beaverbrook Step, Inc., Watertown, MA 2005 -Present

• Provide human services to people with mental disability; administer medications to individuals over 18 years old.

• Authorized by Commonwealth of Massachusetts DMR/DMH

• Prepare required reports on client condition

Casher

Filenes, Braintree, MA Dec2004-Jan2005

• Provided excellent customer service

• Making cash and charge transaction

• Provided Inventory

Teacher’s Assistant

Little Walker Family Daycare, Boston, MA 2002 -2004

• Assisted Day Care Teachers with the care of infants and toddlers

• Read stories and taught games to toddlers

• Assisted with meal preparation and feedings

• Coached children on behavior modification

• Assisted with organizing field trips

Casher/Dining Room Assistant

Lower Campus Dining Hall, Boston College, MA Sep2003 to Dec 2003

• Provided outstanding customer service

• Made cash and charge transaction

• Took meal orders from students

Extracurricular:

West Roxbury High School 2002-2004

• Healthy Connections

Learning about American school system and history

• French Club/Haitian Club Learning

• French and Haitian Culture in Massachusetts, participated in French and Haitian cultural events

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