Customer Service Administrative Assistant
Resume:
Janice Wells
Torrance, CA **504
Cell Phone: 310-***-****
Email: ***************@*****.***
Skills
attention to details
very organized/multi-tasker
prioritize work efficiently to meet deadlines
excellent written and verbal communication skills
able to coordinate projects, people and departments
practical about what needs to be done and how to do it
capable of problem solving
outgoing with a love of travel and new destinations
Microsoft Word, Outlook, Excel and Powerpoint
B.S. in Business Management
Internet marketing of travel product
self-taught SEO/writing articles with keywords/social networking/media
Accomplishments
Created a new filing and email/customer service system for the office. Increased sales by implementing a marketing campaign and newsletter to retain customers. Earned General Insurance Certificate and Professional Tour Management Certificate. Created travel website and attained 2nd page Google ranking, Acquired large Twitter following.
Employment History
3/2001-present Cyberbrands International Gardena, CA
Administrative Assistant-Part-time
Responsible for all web orders by entering customers’ information and product orders.
Prepare all UPS and US Mail orders for labeling and packaging.
Maintain inventory data and update tracking of orders.
Communicate to customers’ emails and phone calls based on their needs
Send out newsletter every month
Train seasonal workers
12/2007-1/2009 Global Resorts Network Torrance, CA
Independent Travel Distributor
www.TheBestTimeShareSolution.com
Sell travel memberships and set up accounts
Email safe lists every 3 days
Post ads in Traffic Exchanges
Create ads and banners ads in various forums,
Use social networking sites such as Twitter to advertise
Write articles and submit to blogs and directories
Create videos for personal branding
2/1992-3/2001 Automobile Club of Southern California Costa Mesa, CA
Property & Casualty Underwriter-Full Time
Determine risk acceptability for new business and renewals for automobile, homeowners and watercraft insurance.
Communicate with sales agents in assigned district offices as well as internal correspondence with management and co-workers.
Audit new business to determine information accuracy.
Utilize all resources to research risk factors.
Member Services Representative I
Assisted AAA members with their travel needs
Education
2011 Cal State University Dominguez Hills
Professional Tour Management
1999 Insurance Institute Association
Certificate in General Insurance
1990 Cal State University Long Beach
Bachelor of Science, Business Management
Community Involvement
Active PTA member of Towers Elementary School
Volunteer at St. James Religious Education School
www.Twitter.com/luxurytravelbiz
www.WhoIsJanice.com
Interests
Camping, Hiking, Scrapbooking, Travel Experience includes Southern & Northern California, Oregon, Washington, Idaho, Montana, Wyoming, Utah, Nevada, Arizona, Florida & the Keys, Bahamas, U.S. Virgin & British Virgin Islands, Hawaii, Western Canada and Mexico.
Keyword Summary
Organized. Detail-Oriented. Computer Skills.
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