collections representative

Cell phone 301-***-****

Email – *****************@*****.***

Personal Skills: Strong negotiating skills, fast learner, ability to multi-task several

projects, skilled in educating consumers with credit matters, efficient with various

Computer programs, knowledge of FDCPA state collection laws

January 2010 – September 2010

Nations Recovery Group, Atlanta, GA

Collector

.

Making outbound calls via autodialed system

.

Collecting on past due retail and bank accounts 90-120 days past due

.

Setting up payment arrangements, discussing settlement arrangements and options

with debtors in an effort to resolve delinquency

March 2008-September 2009

Regional Acceptance Corporation (BB&T) Atlanta, GA

Automobile Collector

.

Responsible for inbound and outbound collection calls on delinquent accounts in the branch facility

.

Collected on accounts that were 30, 60, and 90 days past due

.

Followed standardized collection procedures for all assigned accounts

.

Reviewed problem accounts with supervisor that may result in repossession,

Foreclosure or charge off within established time frame

.

Communicated and followed up with all customers and outside vendors

April 2007-March 2008

Hollis Cobb & Associates

Collections Representative

.

Responsible for performing outbound collections calls to customers whose medical

Payments were 60 days plus in delinquent status

.

Posted payments and updated account holder’s information

.

Followed up with customers to ensure payment was received and posted

January 2006-April 2007

TSYS Debt Management

Collections Representative

.

Responsible for customer service collections on the Capital One credit card

Accounts

.

Collected on payments that were 30 to 90 days past due

.

Reviewed assigned accounts for possible suit action

September 2005-January 2006

Drive-Time

Collections Representative

.

Customer Service collections on all past due automobile accounts

.

Collected on accounts that were 30 to 90 days past due

.

Update account information in the internal system

October 2002-September 2005

WFS Financial Service

Collections Representative

.

Responsible for collecting on delinquent accounts ranging from 30 to 60 days past due

.

Evaluated customer financial situations and negotiated full payment to cure

delinquency

.

Resolved customer disputes until resolution

.

Skip traced utilizing all resources (internet, bureau reports, etc.)

.

Required to meet productivity and performance goals in effort to maintain and

achieve charge off accounts

September 1999-October 2002

NCO Financial Systems

Collections Specialist

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Responsible for outbound/inbound collections calls on Capital One and

American Express credit card account holders that were 30 to 90 days past due

.

Skipped traced and prepared legal documentations for lawsuits and negotiated

settlement offers

.

Processed paperwork to prepare for suit filing based on guidelines in geographical

States/areas

Education

E. Roosevelt High School Greenbelt, Maryland

Stephen Burnett

Cell phone 301-***-****

Email – *****************@*****.***

Personal Skills: Strong negotiating skills, fast learner, ability to multi-task several

projects, skilled in educating consumers with credit matters, efficient with

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