Customer Service/Data Entry/Telecommute
Resume:
Jackie D. Tankersley
Fresno, CA 93720
Summary:
I have 23 years of Customer Service experience. The past 18 years have been in the Insurance Industry. I am a self starter and able to follow directions well. I am capable of learning any computer system designed for the company. I feel my willingness to learn and expand my knowledge is an asset to any company.
Work History:
CSR, Imhoff Sunland Insurance (Broker) 2004-2007
CSR, Sharp Insurance Agency (Broker) 2001-2007
CSR, Allstate Insurance (Direct Writer) 1989-2000
Personal Lines Property and Casualty Insurance Customer Service Representative. Greet clients. Answer client inquiries to policy coverages. Process electronic payments. Contact clients on late payments. Assist clients with changes in their policies. Assist agent in processing application for new business. Photo homes and automobiles for underwriting requirements. Completed new business applications via company web sites. Filing, typing, handle in-bound and out-bound calls. Maintaining a book of business of approximately 2000 clients.
Account Manager, Church & Casualty Insurance 2000-2001
Commercial Lines Customer Service Representative for Church and Casualty business. Receive phone contacts from clients. Answer client inquiries to policy coverages. Process requests for clients. Inspect and review risks for renewals. Process new business applications for agents. Process renewal paperwork for agents. Contact clients on follow-up information. Work hand in hand with underwriters. Maintaining a 1000-1500 account book of business.
Education:
General Education, Kings River Community College
Property & Casualty Agent/Broker Continuing Education
High School Diploma, Clovis West High School
Licenses & Certifications
1993 Property & Casualty Insurance License (Active)
Reference Upon Request.
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