Customer Service Manager

Education

The Pennsylvania State University, University Park, PA

Bachelors of Science in Psychology with a concentration in Neuroscience.

Graduated May 2011

Related Courses

• Neuroscience

• Research Methods

• Anatomy and Physiology

Volunteer Experience

Research Assistant (20hrs/wk.)

Human Electrophysiology Lab., University Park, PA August 2009//May 2011

• Conducted research in memory, cognition and the neurosciences in children with ADHD and other learning disabilities

• Applied EEG nets on participants

• Cleaned and maintained laboratory settings

• Backed up data collected from previous studies

• Ran tests on participants

Additional Experience

Financial Services Consultant (part time 22hrs/wk.) October 2008//August 2009

PNC Bank, 122 East College Avenue State College PA 16801

• Performed account maintenance for PNC customers.

• Assisted customers in opening new accounts

• Processed paperwork for fraudulent accounts.

• Organized company activities that promoted togetherness and work efficiency.

• Conducted team leader exercises

• Monitored and evaluated calls taken by new employees

Sales Associate (part time 30hrs/wk.) May 2007//August 2008

Payless Shoe Source, 1278 Rt. 22 East, North Plainfield NJ 07060

• Provided customer service to Payless customers

• Performed cash register duties

• Assisted the manager in opening and closing cash register

• Handled shipment and merchandise

Technical/Skills

Microsoft Office, E-Prime, BESA, SPSS and NetStation

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