Customer Service Specialist

Mirsada Berberovic

**** ********* **. ****: 734-***-****

Canton, MI 48187 ***************@*****.***

Career Overview

Committed and motivated individual with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.

Skill Highlights

•Microsoft Office skills •Fast learner

•Filing and data archiving •Dependable

•Excellent organization skills •Self-starter

•Excellent customer service skills •Detail oriented

•Excellent telephone skills •Meets/exceeds goals

•Great with multitasking •Team player

Core Accomplishments

Customer Service

•Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience

Best Buy February 2011 to July 2011

Sales Associate

Westland, MI

•Responsible for building profitable customer relationships to solve customers' end to end needs using full range of products, services, solutions, and channels.

•Personally achieved high sales and was honored as a member of the premium sales team as well as the stores most valuable player.

•Guaranteed positive customer experiences and resolved all customer complaints.

•Learned, referenced and applied product knowledge information.

•Resolved product issues and shared benefits of new technology.

•Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

ABC Warehouse July 2008 to December 2010

Sales Associate

Novi, MI

•Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions.

•Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

•Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

•Assisted customers in person and via telephone.

•Excelled in exceeding daily credit card application goals.

•Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

•Performed store opening and closing duties, including counting cash drawers and checking all equipment for proper functioning.

Kohl's August 2007 to July 2008

Sales Associate

Kalamazoo, MI

•Worked multiple departments on the sales floor.

•Multi-tasked as sales associate and cashier during all shifts.

•Maintained cleanliness and presentation of stock room and production floor.

•Assisted customers with store and product complaints.

Education

Schoolcraft College 05/12

Business Marketing and Applied Management

Associates

Livonia, MI, United States

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