Manager Customer Service

SUMMER VILLANI

***** ******** ***

Santa Ana, Ca 92705

Cell 949-***-****

***********@***.***

OBJECTIVE

Seeking a positive and challenging position in which I can utilize my extensive communication & Marketing skills, my multi tasking abilities and my “CAN DO” attitude to benefit the organizations growth and superior standards

CORE STRENGTHS

- ORGANIZED - PERSONABLE

- DEPENDABLE - DETAIL ORIENTED

- CONFIDENT - ENERGETIC

- MULTI-TASKED - SELF MOTIVATED

PROFESSIONAL EXPERIENCE

BENCHMARK HOMECARE Fullerton, CA

Staffing Coordinator/Office Manager 2010-Present

Managed staff, primary contact with vendors, clients and customers

Conducted interviews, tested job applicants, scheduling and promoting job opportunities

Generated daily staff & office reports to supervisors

Recruitment facilitator, administrative/office manager duties, human resources coordinator Customer service facilitator to clients / patients with sensitive & confidential issues

Conducted payroll and financial reports

CARE GIVER Santa Ana, CA

Full time Caregiver for my Grandmother 2009 - 2010

Coordinated finances, performed household duties, scheduled and drove to appointments

Managed Grandmother's mobility, coordinated her daily routine, constant companionship

Supervised her cognitive functioning / monitored medical issues / reported to Doctors

Prepared and feed all her meals; made the last year of her life as normal as possible

JEC VENTURES Houston, TX

Executive Assistant / Office Manager 2003 - 2009

Controlled and improved the daily performance of a million dollar thoroughbred horse breeding and racing company

Provide accounting spreadsheets & monthly financial reports, signer on all bank accounts

Setup of all travel arrangements, and handled any personal affairs my clients needed

Managed clients and vendor's both personal & business

Coordinated and prepared all confidential documents

NEW WORLD MARKETING, INC. Houston, TX

Executive Recruiter / Marketing Coordinator 2003 – 2009

Contact between client companies and candidates

Assistant CEO with Executive Search placements, recruited Executive level positions

Participated with development of company website, brochures, flyers and newsletters

Expanded public relations and research development through marketing strategies

Responsible for coordination of special events

Worked in coordinating client projects and maintained the day-to-day account activities

Organized client / suppliers’ database

ACHIEVEMENTS

Promoted at New World Marketing after 6 months of hire

Deans -List of Honors; Cum Laude, GPA in major 3.9

Chosen by the board to write and speak to my fellow graduates at University of Houston

Active communities volunteer especially promoting outdoor activities

Varsity letter in College Crew

School editor for Newspaper and yearbook

EDUCATION

University of Houston, Houston TX March 2003 - June 2006

Bachelor of Arts, Corporate Communications and Advertising

(Deans List of Honors; Cum Laude, GPA in major 3.9)

University of Florence, Italy August-December 2001

Orange Coast College, Costa Mesa CA August 1998-June 2000

Computer Skills

- MSOffice: Advanced in Word, Excel, Power Point - Vista / Windows 7

- QuickBooks - Photoshop

- ACT - In-design

- Internet/HTML - Illustrator

Personal Interests & Skills

Favorite Subjects: Writing, Public speaking, Negotiation, Selling, Persuasion

Language: Basic conversational and business Spanish

Hobbies: Bikram Yoga, Rowing, Out Rigging, Paddle Boarding, Tennis, Snow and Water skiing, Painting

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