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Customer Service High School

Hitchcock, TX, 77563
August 21, 2012

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Amanda Farris

**** ******** ** *********, ** **563 409-***-****

Objective I am seeking long term employment which allows me an opportunity to utilize my knowledge of clerical, administrative and general office duties.

Experience Scheduler/Office Assistant

BMS Construction, Dickinson TX 77539

June 1, 2012 – Present

• I schedule clients for the technicians to meet them at their residence for Air Conditioning Work, Final Inspections.

• General office duties; answering telephone calls, filing.

• Update technicians routes and the back log (work that was completed that day). Keep track of all technicians’ time sheets and turn in. Calculate mileage for the technicians.

• General office duties; filing, copying, faxing, cleaning assisting other co-workers with tasks that need to be completed.

• Answer all telephone calls in a timely manner, taking messages if necessary.

• Send a daily log of what was completed by technicians and my daily summarization of what was accomplished that day.

Customer Service Representative.

January 18, 2011- May 24, 2012 Check Into Cash, Kemah, Texas

• I was responsible for collecting customers payments toward existing loans (I.E. Payday loans and Title Loans)

• Process all paperwork and contracts to District Manager.

• Keep a balance of how much money is in the register along with money in the safe.

• Process all checks that are cashed.

• Open new accounts for customers such as payday loans, title loans, and new check cashing customers.

• Make Collection calls to the past due customers and see when I can get them in for payment.

• Answer telephone in a timely manner.

• Make bank deposits when needed.

• Go marketing at least twice a week to bring in new clients.

• Update customer files when needed.

• Process Western Union money transfers.

• Order supplies for the store when told to do so.

• Perform a Held Check Audit and Title Loan audit and forward to District Manager.

• Load personalized MasterCard with the money a customer gives.

• Online Bill Pay which gets process through the system.

• File customers’ files; i.e. check cashing, payday loans and title loans.

Secretary/ Front Desk Receptionist.

April 19, 2009 – December 17, 2010 Diamond Hydraulics, Hitchcock, Texas

• I received all incoming phone calls and direct all calls to designated party or take messages if necessary.

• I was responsible for logging in all daily work to be completed by various technicians.

• I also received, and processed, all mail that comes through the office.

• I was also responsible processing some quotes.

• My duties also include various clerical duties as necessary; i.e. filing, copying, faxing, emailing salesmen, and cleaning.

• Assisted with some invoicing.

• Ordered office supplies and parts for the warehouse.•

Lifeguard/Front Desk/Water Aerobics Instructor/ Swim Lesson Instructor

June 2008- April 2009 Lowry Center (City of Texas City), Texas City, Texas

• I was a water aerobic instructor whereby I lead senior citizens in an hourly water aerobic routine three days a week.

• I provided swim lessons for second graders in the Texas City Independent School District. I am also certified to teach at any age level and any disability.

• My responsibilities also included cleaning and maintaining the facilities pool areas, restrooms and weight/cardio areas.

• Greeting customers with a cheerful and positive attitude.

• Opening new account for gym memberships.

Education Texas City High School, Texas City Texas

August 2004- May 2008

High School Diploma

High school cheerleader from 2004 to 2008 achieving several performance awards.


Jose and Arlene Boix – 409-***-****

Nicole Stelly 409-***-****

Nikki Bleimeyer 409-***-****

Marjorie Rac 409-***-****

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