Project Manager Customer Service
Resume:
Harrisburg, PA *****
717-***-**** Phone
************@*******.***
Roxane Morgan
Objective To utilize my skills and contribute to my employer’s success.
Experience
TE Connectivity Harrisburg, PA
Customer Service Consultant
• Interfacing with end users via phone and Microsoft Office
• Expediting orders and coordinating drop shipments, along with exports
• Provide tracking information order acknowledgements and invoices on orders completed
• Processing government contracts for AD&M
• Reviewing quality clauses for exceptions and attaching special C of C’s and test reports
• Data entry for orders & quotes into SAP
• Process orders, special charges and changes via EDI and customer portals
• Credit card processing thru pay pal and tracking via SAP
• Review excel spreadsheets from customers for changes, new orders and ship dates
• Interfacing with production controllers and export managers on production of materials
• Resolving issues with prices, quantities, part numbers & shipping
• Completing RTS on new parts being manufactured
• Ongoing communication between staff and buyers
Penn National Insurance Harrisburg, PA
Q&A Tester/Admin Support Consultant
• Data entry of policies and changes into Penn Plus, Multiesse and Image Right
• Proof reading printouts from software for potential errors
• Researching business requirements for errors occurring in different states
• Compiling a log of errors for different states.
• Worked closely with developers to resolve “bugs” in software
• Perform testing on “bugs” to make sure they have been resolved.
• Performed regression testing and choosing test cases for each state
• Attending and providing input in project and team meetings
• Interfacing with staff and end users via phone and Microsoft Office
• Train new employees on skills needed to complete different tasks for testing
A Meal In Minutes Mechanicsburg, PA
Business Manager
• Negotiated pricing with different food service providers
• Placed orders for merchandise pick up and tracked invoices for payments
• Inventory control & website maintenance
• Handled calls and face to face contacts with disgruntled customers
• Developed working relations with community groups and business facilities to expand business
• Trained new employees for jobs needing completed
• Held face to face interviews for hiring & researched backgrounds for potential employment
Re:Source Pennsylvania Harrisburg, PA
Administrative Project Manager
• Customer relations
• Completed purchase orders and tracked merchandise received from vendors.
• Negotiated pricing for materials and procurement.
• Set up delivery of materials.
• Purchased materials for large phased projects averaging $500-$1,000,000.
• Complied and submitted submittal packages to end users.
• Participated in accounts receivable, matching invoices to purchase orders.
• Completed and tracked change orders to increase the overhead profit of a project.
Keystone Children and Family Services Harrisburg, PA
Intake Coordinator
• Guided families efficiently through a complicated service delivery system.
• Fielded calls and interviewed clients for mental health services
• Maintained medical records department and compliance procedures
• Facilitated meetings between service providers and families.
• Interviewed clients for service dogs and trained pets for those in need.
• Maintained a caseload of 75+ clients
United Cerebral Palsy of the Capital Area Camp Hill, PA
Family Service Coordinator
• Explained services and how to access them
• Interviewed clients for services
• Developed and maintained all case files on 50+ clients
• Developed PowerPoint presentations and conducted seminars.
• Provided crisis consultation and resolution.
Education University of Pittsburgh Pittsburgh, PA
• B.S. in Psychology.
• Minors in Sociology and Biology.
Skills Multitasking with accuracy and attention to detail. Friendly and professional when dealing with internal and external customers in a stressful, often overloaded position. Computer software literate in Microsoft Office, SAP, EDI, Quick Books Pro, Resolutions, Louts, Image Right, Penn Plus, Share Point, TFS and a proprietary business accounting/management software program. Effective communications skills both written and verbal. Demonstrate a high degree of organizational and time management skills. Have the ability to learn new software applications quickly and use it proficiently. Also, a self-starter with the ability to work independently and highly motivated.
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