Technician Engineer
Resume:
GERALD INGRAM
Rockville Centre, N.Y. 11570
*************@*******.***
SUMMARY OF QUALIFICATIONS
Experienced and knowledgeable Information Technology Professional seeking to secure a position with a company I can support and grow with. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, networking, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing customer and end-user help desk support. Easily identify and resolve technical issues and concerns. Excellent communication, presentation, and networking skills. Also completed many certifications with honors.
TECHNICAL SKILLS AND CERTIFICATIONS
Certifications: Novell: LSS 2
Microsoft: Workstation 4.0, NT Server 4.0, and NT Enterprise Server 4.0
Windows 2000 Network Essentials
CompTIA: Network+, Security+
Dell: DCSE
Hardware: IBM and compatible 386/486, Pentium, Pentium2, IV PC’s, 3Com Nic
Cards, Proxim ap-4000, Linksys D-Link (APs), HP Lexmark, Canon printer configuration & installation, HP Scanjet 5400 scanner, Iomega Zip Drives, PCMCIA cards, Maxtor, Samsung, Western Digital, AOpen (975x), Asus (945p) motherboards, ATI Radeon 9600, GeForce 6200 series (video) Dell Inspiron 5150/1501. Cat 5, 6, cabling, Switches, Patch panels, hubs, Modems, Flash, CD-ROM/DVD drives.
Software: Tivoli, MS Office Suite, Cheyenne Bitware, Norton Antivirus, McAfee, Netscape, FireFox, Internet Explore, Mozilla, MS Outlook, Microsoft Exchange 5.5, Novell Zenworks, NDS, Microsoft Baseline Security, Analyzer2 Whitecanyon, Killdisk, Tabernus (wipes HDD) Symantec/Norton Ghost 2003, Lotus Notes, RIS, IIS 6, Black Ice, RAS, VPN, RRAS AD-Group Policies, Telnet, FTP, Terminal Services, Remote Desktop, DNS, DHCP, WINS, Performance Monitor, Network Monitor, VI editor, RPM, Apache, Squid, NFS, SMB.
Network/OS: 10baseT, 1000baseX, 802.11a/b/g wireless, Window 95 through 7RC, Novell 4.11 NDS, Linux Fedora Core 10, Windows 2000-2008 Active Directory, HTTP, SQL, WAN, LAN, WLAN, knowledge of Mac OS X.
Protocols: TCP/IP, IPX/SPX, HTML, DHCP, LDAP, DNS, Nwlink, SMB, NFS, RIP, OSPF,
PPP, IPsec protocols configurations.
Networking: Cisco 2500, 360 Routers, Cisco 2900, 5000 Catalyst Switches, Hubs, Patch panels and ports.
CONTRACTED PROJECTS
Sharp Electronics, Mahwah N.J. 11/2011-12/2011
• Part of the Windows 7 deployment team at the New Jersey site. Salvaged the data, installed Windows 7, restored data, installed Network printers and department specific applications, and performed post deployment trouble shooting on the following laptops and desktops: Ibm think centre, HP 8000 elite, HP 7800 elite, HP dp7900p, HP Compaqv6901p, Dell D640, Dell E640, Dell Optiplex 380, and Dell 780 machines.
New York Stock Exchange, Mahwah N.J. 2/2010-4/2011
• Lead Field Technician for Delta Computer Group - Assembled a team to assist in the installation of NYSE’s new data center.
We installed and configured brand new servers per build type. Fiber wired, cat6e & DAC cabled the following HP servers:
BL-460c,BL-490c,BL-685c,BL-680c,DL-585,DL-785,DL-380-G6,DL-380 G5,DL-580-G6. c7000 enclosures with Layer 2/3
Switches. Installed and cabled the following switches: Juniper EX-4200 8POE, Juniper EX-2500 with EX-SFP-10GE-SR
Force10 S50N-01-GE-48T-AC with XFP card, Datacom 10 gigabit dual fiber tap (CMI)triplets, Juniper EX-8216.
Installed Panduit Wire Management units to neatly arrange cabling. Ported fiber cables to Corning Cable System
patch panel. Installed IBM 520,580,560,KVM devices. Installed Sunfire V490, Sunfire V890. Installed Infinistream,
RADWARE GIGAMON 2404, GIGAMON 420 devices. Config Raid 1+0, or Raid 5 on DL-585-G7s or DL-38O-G7s.
Imaged and cloned the aforementioned server models. Organized the server build room’s servers, switches,
Firewalls, cabling, nic cards, hard drives and various networking and connectivity components. Established
Rconsole sessions, configured static ip addresses for many Sunfire V890/V490 servers and HP servers.
Ogilvy & Mather, N.Y.N.Y 7/2009
• Within Data Center Swapped approx 40 148.5 GB HDDs for 300 GB HDDS. Prep 48 400/800GB tapes for carousel. Extracted
Older back-up tapes per policies and procedures guide and secured them in the on-site vault. Racked and wired IBM Series
468 servers.
New York Blood Center, N.Y., N.Y. 4/3/09-5/5/09
• Lead Field Technician for Delta Computer Group - Transplanted and Ghost Imaged HP D5100,D530,D5700 workstations from old Manhattan site to new Long Island City site.Transplanted and reconfigured HP 2505dn,4700n printers. Activated wall jacks from LAN room on host machines. Installed Latest patch from Oracle and latest version of Winzip.
Bats Trading, N.Y., N.Y. 3/13/09-3/19/09
• Traced and identified female RJ-45 wall outlets back to the patch at the 14 Wall St. site. Labeled patch panel appropriately.
Reinstalled Windows XP Pro on Dell D630. Downloaded and installed device drivers for unit and tested all connectivity.
Instructed receptionist on how to customize Mozilla Firefox to her personal settings.
Lufthansa Cargo, J.F.K. Airport, NY, 1/20/09 – 2/06/09
• Lead Field Technician for Delta Computer Group - Installed and configured HP Laser Jet 3005/4015/4700 network printers
and Office Jet Pro 5400DN/K8600 printers. Imaged IBM/Lenovo x60/x61 laptops. Imaged HP 2510p/6910p subnotebooks &
laptops. Imaged HP 1908fp workstations. Restored data to all stations on the network and reconfigured Outlook, printing, and
application environments.
Amalgamated Life Insurance, New York, NY, 10/15/08 – 10/24/08
• Assisted local tech with correcting floor plans with voice/data port locations in preparation for client computers at new White Plains, NY site. Aided desktop support team with addressing daily support issues including MS Office Suite & Outlook, network printing, file corruption, HP/IBM laptop and desktop installation and configuration problems. Answered general inquiries regarding system connectivity.
Lufthansa German Airlines, East Meadow, NY, 7/23/08 – 8/22/08
• Installed and configured HP Laser Jet 3005/4015/4700 network printers and Office Jet Pro 5400DN/K8600 printers. Imaged IBM/Lenovo x60/x61 laptops. Imaged HP 2510p/6910p subnotebook laptops. Imaged HP 1908fp workstations. Restored data to all stations on the network and Outlook “03 *.PST & *.NK2 files and settings, printing, and application environments.
PROFESSIONAL EXPERIENCE
Sharinn & Lipshie P.C, Garden City, NY, 3/07 – 5/07
Desktop Support
• Support for 55-user environment. Updated Power Point slide presentations. Updated clients with account status via email. Created reports on Commercial Legal Software. Down/Uploaded partner files. Created calling campaigns. Troubleshoot issues. Generated credit reports for Trans Union. Used SFTP to transfer/receive files in Winzip format.
J.P. Morgan Chase & Co/BankOne, New Hyde Park, NY, 4/05 – 12/05
Senior Tech
• VPN/Shiva/SecurID remote access support for global clients. Escalation primary contact for network connectivity issues. App trainer & troubleshooter Lotus Notes client configuration and support. Familiar with importance of *.ID files & *.NSF files.
IBM, New Hyde Park, NY, 4/03 – 4/05
Senior Tech
• VPN/Shiva/SecurID remote access support for global clients. Primary contact for network connectivity issues. IBM Knowledge Base/database maintenance. Application trouble shooter and trainer. Department " Go to Guy".
Chase Manhattan Bank, New Hyde Park, NY, 7/99 – 4/03
Helpdesk Tech
• Problem ticket documentation, Lotus notes client configuration and application troubleshooting. AS/400 client installation and configuration.
EDUCATION
Career Institute of Health & Technology, Garden City, NY, 1/06 – 9/06
• Course prepares the candidate for the A+, Net+, Security+, MCP, and MCSA & CWNA exams. 4.0 GPA
Computer Career Center, Garden City, NY, 6/98 – 6/99
• Certified System Engineer Program – 1020 hours of intensive hands-on program building, troubleshooting, and optimizing Novell and NT networks. 3.9 GPA
AWARDS
JP Morgan Chase, New Hyde Park, NY - “Tech Service Star” Award - 2000, 2001, 2002
JP Morgan Chase, New Hyde Park, NY - Diversity Training - 2004
Dell (NACI) Veterans Administration Investigation Clearance -9/2009
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