Customer Service Manager

Matthew P. Knuttel

*** ********** ****

Fairless Hills, Pa 19030

215-***-**** ****.*******@*****.***

Education

Pennsylvania State University, University Park, May 2008

B.A. Political Science

B.A. English

Work Experience

2011 – Current: Pathmark

Cashier, May 2011 – Current, Produce Clerk/Maintence, September 2011 – Current

-As Cashier, checking out customers and assisting in customer service on the front end. As Produce Clerk, making sure fresh produce stock is placed out, fielding customer questions about produce, and organizing front and back produce stock. As Maintenance, performing general maintaining duties, unloading trucks as they come, and preparing the store for night crew

2010 – 2011: Borders

Bookseller, December 2010 – February 2011

-Assisted in the selling of books and other items in the Borders Express in the Oxford Valley Mall by working the registers, stocking the shelves, opening and closing the calendar kiosk, and other tasks during the 2010 holiday season.

2009 – 2010: United States Marine Corps

Pre-Training, Officer Candidate School, March 2009 – August 2010

-Studying and physical training in preparation for attending Officer Candidate School with the intention of becoming a pilot; passed ASTB (flight test for the Marines, Navy, and Coast Guard), maintained and improved athletic performance, studied topics to be covered at OCS, and attended pool events with other applicants, candidates, and recently commissioned Lieutenants

2008 – 2009: Philadelphia Weekly

Editorial Intern, September 2008 – May 2009

-Assisted in the production of a major city weekly newspaper by working closely with the editorial staff; duties included fact-checking, transcribing interviews, and filming online videos

2005 – 2007: Sparkling Pool Services, Inc.

Site Manager, Summer 2007

-Managed team of lifeguards; maintained pool site, ensuring everything was within operating standards; shifted with lifeguards on the pool deck in pool watching duties

Professional Life Rescuer, Summer 2005, Summer 2006

-Certified in CPR for professional rescuer, first aid, AED, and life guarding by the American Red Cross; maintained fun and safe atmosphere for patrons by enforcing pool rules and performing water rescues

Extra-Curricular

-Society of Physics Students, 2004 – 2007, Secretary, 2005 – 2007

-As Secretary, updated group by-laws (had not been done since the 1970’s) and maintained accurate records

-Kalliope, 2005 – 2008, Poetry Coordinator, 2007 – 2008

-As Reader, read and voted on which poetry submissions would be in Kalliope

-As Coordinator, organized reader meetings and guided selection process in accordance with deadlines set by editors; oversaw the first year electronic submissions were accepted.

-Political Science Association, 2005 – 2008, Events Chair, 2006 – 2007

-As Events Chair, organized meetings with professors and campus political groups

-As Member, assisted in production of 2007-2008 debate series among College Democrats, Republicans, and Libertarians

-Homecoming, Parade Committee, 2006

Hobbies/Interests

-Proficient in both PC, Mac, and Linux, as well as software including Microsoft Office

-Ability and willingness to learn new software rapidly

-Knowledgeable in Chicago Manual of Style

-Avid reader and writer, fiction and non-fiction

-Special interest in music, both listening and writing, have played electric and acoustic guitar for 15+ years

-Strong written fluency in French as well as functional oral fluency

-Enjoys home brewing beer, cheese making, and other culinary activities

-Has won several home brewing competition awards

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