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Customer Service Quality Control

Trenton, New Jersey, 08610, United States
February 22, 2011

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Selina Nicole Jones

*** ******* ******; Trenton, NJ 08610

Home: 609-***-**** Cell: 609-***-****


To acquire a career in the field of Sociology/Human Services to further knowledge and develop skills in the field of Industrial Psychology or Human Services working with individuals and groups. Long-term career goal: to become a Social Worker/Human Resources Manager.


Virginia State University, December 2010 Petersburg, VA

Bachelor of Arts, Sociology, 3.05 GPA


December 2009-January 2010 Dunlop House Colonial Heights, VA

Activities Coordinator (Volunteer)

• Assisted with planning and implementing of social, cultural, educational and recreational programs

• Acted as a liaison between the residents, management and visitors

• Maintained files. Typed correspondence, faxed and copied documents as requested. Answered and responded to calls regarding residents. Handled mailings of brochures and scheduling staff meetings.

• Independently monitored and interacted with residents, maintained a positive and safe atmosphere

May 2010-August 2010 Adecco

Educational Testing Services (ETS)

Ewing, NJ

Clerical Assistant

• Data entered the results of the Scholastic Aptitude Test (SAT)

• Performed quality control of student test data by verifying all information was recorded

• Answered inquiries from applicants requesting to take the Graduate Record Exam (GRE), Praxis, and Test of English as a Foreign Language (TOEFL), retrieval of test results for applicants

May 2008-August 2008

Educational Testing Services (ETS)

Ewing, NJ

Customer Service Representative

• Responded to complaints or inquiries from candidates regarding tests

• Registered candidates for upcoming Praxis Series Tests, ParaPro Assessment Tests, and School Leadership Licensure Tests

• Maintained quality control of incoming calls.

March 2004-February 2005 K-Mart#4478

Hamilton, NJ

Cashier/Sales Associate

• Assisted customers with item location

• Responsible for maintenance of appearance of store with housekeeping details

• Returned unwanted items to shelf area

• Responsible for processing sales transactions, bagged items, and tallied store sales at the end of the shift


General knowledge of sociology/criminal justice field: interaction with society as a whole and common law Familiar with Microsoft Word and PowerPoint Strong Leadership Abilities • Strong public and communication skills tenacious Team-oriented Analytical Ability to multi-task Money Handling Customer Service Skills Organizational Skills Presentation Skills


National Association for the Advancement of Colored People (NAACP) • National Society of Minorities in Hospitality (NSMH) • Sociology Club -Secretary •Senior Class Secretary • Business Management Club •Virginia State Gospel Chorale (VSUGC) • Yearbook Committee • Sista 2 Sista Inc.

Honors and Awards

Miss Sophomore of Virginia State University 2007-2008 Graduated with Honors, Cum Lade

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