Quality Assurance Customer Service

Erin McKee

**** ******* ***.

Las Vegas, NV *****

H: 702-***-**** C: 702-***-****

**********@*****.***

Office Administrator

Skills:

Proven ability to multitask and master new job skills and duties

Quick and accurate completion of tasks

Ability to determine and prioritize tasks that need to be accomplished

Good knowledge of MS Word, Excel, PowerPoint, Outlook, and Access

Excellent interpersonal and communication skills with co-workers and vendors

Employment History

AWG Charter Services 6/2008-5/2011

Las Vegas, NV

VIP Reservations/Program Coordinator

Entered reservations requests for clients and preferred vendors.

Assisted supervisors with payroll entries and Driver’s Hours log.

Generated quotes for clients and then built and maintained programs for the clients, ensuring that high accuracy and customer satisfaction levels were met.

Performed quality assurance to insure accuracy.

Dispatched drivers, assigned rides, and maintained driver and vehicle assignments.

Assisted in document control, such as filing and scanning and labeling electronic files.

Assisted DMC in data collection regarding reservations, and entered reservations to programs to expedite customer satisfaction.

Assisted the Safety Department in processing maintenance logs, and in compiling data for quarterly reports.

Provided drivers with assistance to resolve questions, such as pay discrepancies, assignments of duties, and general questions.

Provided general assistance when needed.

AGS Labs 10/2007-6/2008

Las Vegas, NV

Receiving

Logged all incoming inventory including preparatory work to assign numbers and sort by vendor request.

Printed all accompanying documents per item.

Began grading process.

Assisted in document control and record management

Assisted Customer Service in ensuring accuracy of grading results.

Assisted the Shipping Department to return the items to the vendors along with all requested documentation.

Provided general assistance as needed.

Atrium Windows and Doors 06/2006-10/2007

Las Vegas, NV

Data Entry

Entered service tickets for glass production.

Preformed quality assurance by checking service tickets against daily logs to insure details were entered correctly and all service tickets were accounted for.

Distributed tickets to the appropriate field supervisors to be correctly assigned to a field technician.

Received, recorded, sorted, filed and logged work manifests on a daily basis.

Closed and processed completed service tickets for billing.

Assisted other departments and field supervisors as needed.

Created and maintained databases for inventory and revenue tracking.

Jeffrey Scott Fine Magnetics 05/2005-06/2006

Las Vegas, NV

Office Assistant

Created and maintained databases of customer repairs, special orders.

Resolved inquiries from management team regarding customer issues, tax questions and other research.

Provided sales team with event applications and presentations.

Created and maintained spreadsheets for internal use.

Received, processed, and shipped customer orders.

Pulled stock to supply sales staff at events and maintain in-house inventory.

Performed repairs on stock and customer merchandise both in-house and at events.

Planned hotel and flight arrangements for sales staff.

Provided various office assistance including shipping, phone assistance and other duties as requested

Thomas & Mack Corp. 01/2005-05/2005

Las Vegas, NV

Property Management Assistant

Created, assigned, and processed completed service tickets for all maintenance requests.

Maintained database for WINDSX access card system for tenant access.

Created and maintained administrative lists for use at the office.

Contacted and arranged for contractors to provide services for tenants at their request.

Performed inquiries for management team to resolve tenant involved issues and queries

Processed and prepared incoming bills and invoices for submission for payment, both from vendors and tenants.

Provided various office assistance including shipping, phone assistance and other duties as requested.

Education

BS in Database Analysis In Progress

Community Activities

Volunteer - Las Vegas Basset Rescue

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