Customer Service Assistant

PAMELA NWUNNE

************@*****.***

CUSTOMER SERVICE ASSISTANT

Results-oriented Outreach Specialist with 2 years of experience planning, organizing, and managing high-volume outreach and administrative / business operations. Highly motivated quality oriented professional recognized for achievement in areas of sales, recruiting and execution support, and the organization and management of critical tasks.

Value Offered

Customer Communication & Liaison Affairs

Executive Assistant Office Management

Special Project Referral Coordinator

Eligibility Specialist

Special Event Planning

Confidential Correspondence & Data

Problem Solving & Conflict Resolution

Time Management - Deadline Sensitive

PROFESSIONAL EXPERIENCE

Wendy’s Restaurant Cashier -March 2012 Kingsland Georgia

Greeted customers and handled cash transaction as a cashier taking customer order

Cleaned dining area, work area as well as stocked front end of the store

Prepped breakfast and lunch and also placed date and time on food for freshness and health policy

COASTAL GEORGIA COMMUNITY AGENCY, BRUNSWICK, GEORGIA

(SEASONAL STATE FUNDED PROGRAM)CUSTOMER COMMUNICATION ASSISTANT – NOVEMBER 2008- MAY 2009

Executive level administrative assistant provided a full realm of support to Outreach Manager, President of Community, Service and other senior level management. Scope of responsibility was diverse and included client communications, customer service, consultation, interviewing, and referral support, special projects in the community, human resource assist for audit reporting, and executive administration office procedures.

TEACHER ASSISTANT- AUGUST 2001- AUGUST 2003

Provide Student participation, phonics, and guided reading to enhance the emotional academic, physical development of students

Behavior Management Support, Individualized Support to report problem or concern to lead teacher and parents.

Use of Manipulative Developmentally Appropriate Practices for each child level of development

Created monthly calendar and progress report to record events held at the learning center.

Developed a good rapport with children, parents and staff in order to create a creative environment.

Camden House Saint Mary’s, Georgia

(GRANT FUNDED PROGRAM) ADMINISTRATION – April 2004-August 2004

Handled crisis calls and attended training workshops and traveled to other counties for domestic issues.

Conducted workshops and training for life skill, and education planning and

Acted as liaison between Department of Family and Children Service agencies and Camden House Director.

Completed follow-up and assessment for managed attendance functions for Area Manager.

(NATIONAL COMMUNITY SERVICE-AMERICORPS) HEALTH SPECIALIST LIASON May 1999- 2000

McKinney Health Clinic, Waycross Georgia

Conducted public presentations, scheduled special outreach event with literature for client enrollment.

Researched and completed data report in the community for clients with no health coverage

Effectively handled and resolved customer concerns and complaints.

Offered telephone support and outreach for product knowledge for clients

Worked as a liaison for the McKinney Center and all Ware County Health agencies to enroll uninsured clients.

Full-time College Student and Stay at home mom after completing grant funded assignments

EDUCATION

APPLING COUNT HIGH SCHOOL, BAXLEY GEORGIA, GRADUATE

COASTAL GEORGIA COMMUNITY COLLEGE

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