Customer Service
Resume:
Lisandra Rodriguez
Miami Lakes FL 33014
Phone 305-***-****
Email: ******-*********@****.***
Objectives:
To obtain a challenging and rewarding position gaining experience in order to prove my skills where they can be effectively utilized for increased efficiency and productivity.
Skills and Strength:
• Strong ability to work well with customers and effectively deal with service issues.
• Multi task: ability to handle various projects at the same time.
• Communication skills verbal and in writing both English and Spanish
• Work well under pressure and can focus on going task even with frequent interruptions.
• Work well with others as a team, both internally and externally
• Strong negotiating skills, able to keep cost down, while increasing company margins when dealing with suppliers in a broker environment.
• Follow up, Documentation and keep perfect files
• Strong ability to analyze and solve problems
• Computer skills to include word, excel and spreadsheets
• Utilizing sales techniques to recognize the needs of customers and match those needs to available products and services.
• Exceptional ability to work in a fast-paced, high-volume, cash-handling environment with daily face-to-face customer contact, while providing high level of customer service.
• Excellent communication and leadership skills.
• Remarkable professional appearance, dress, and attitude.
• Solid math skills.
Work History:
08/2007 to 8/2009
Traffic Tech, Medley, FL
Job Title: Customer Service Rep / Dispatch / Receptionist
Responsible for securing equipment by contacting different suppliers and minimizing cost while increasing profitability. Tracking and tracing shipments daily. Advising customers and sales rep of deliveries made. Closing out shipments for billing, printing invoices and filing claims when necessary. Input new data into system and updating customer information. Answering phones and transferring to right extensions.
06/2006 to 08/2007
San Trucking, Hialeah, FL
Job Title: Supervisor
Managed 10 staff members on a daily basis.
Write monthly detailed Sales Report for Directors.
Handled and managed company book keeping.
Did payroll and advances for dispatch and drivers.
Controlled and dispatched drivers on weekends and first line of communication for them at night.
10/2004 to 06/2006
L&G Investments, Miami, FL
Job Title: Dispatch
Maintained perfect file record, ensuring important documents can be acceded quickly.
Handle customer’s inquiries and phone presentations in a professional manner.
Responsible for booking trucks and making sure merchandise gets to destination safe and on time. Making bank deposits weekly. Visiting and calling customers to offer company business.
11/2002 to 03/2004
Wendy’s
Job Title: Cashier
Responsible for daily bank deposits with cash or checks. Handle cash and credit payments, make change, and give receipts. Answer customers' questions, and provide information on procedures or policies. Take orders prepare wrap and bag merchandise. Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
Education
09/2007—10/2007
Traffic Tech
Course: Customer Service presentation, preparation and Dispatching 101
09/2002 -06/2004
Coral Park High School
Graduated June 2004 HS Diploma
Hobbies
Scuba diving, dancing and movies
References available upon request
Contact this candidate