Customer Service Project Manager
Resume:
CARMEN PEREZ
Apt *L
Brooklyn, NY 11221
**.*****@*****.***
Tel: 347-***-**** Alt:718-***-****
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OBJECTIVE
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To bring to your organization enthusiasm, dedication,responsibility and good work ethics, combined with a desire to utilize my skills obtained through my experience and education
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EXPERIENCE
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11/2011 - 5/2012
Assurance America Atlanta, GA
Bilingual Customer Service Agent
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for automobile insurance. Provide policy Information to corresponding state agencies
Assist customers with making their payments through live agent or automated system
Processed documentation received via mail,fax and e-mail
8/2011 - 10/2011
Corporate Temps/ Fulton county Schools College Park, GA
Bilingual Customer Service
Processed school lunch applications for all new and returning students to verify eligibility for free or reduced lunch
Handled inbound and outbound calls
Data entry and worked with multiple screens to process information received
8/2010 - 12/2010
Mountain Ltd-AON New York City, NY
NY Port Authority Auditor
Audit documents submitted by the Port Authority employees
Ensure that all the information obtained is kept confidential
Maintain precise and detailed notes on DEVA system
Verify that all the information and documents obtained are correct and accurate
6/2007 - 6/2010
Affinion Group Westerville, OH
Bilingual Retention Specialist
Assist customers with their memberships in a high volume call center
Answer questions on services,billing, benefits, and technical support
Handle and maintain secure and confidential client information
Maintain department goals and sales
Work with multiple screens at once to ensure maximum customer satisfaction
Up-sell or cross sell other services within the company
1/2007 - 6/2007
Tailored Management-Nationwide Better Health Columbus, OH
Bilingual Claims Representative
Bilingual customer service rep in an inbound call center
Assited customers with filing their disability / FMLA claims
Maintained accurate and detailed call logs and notes pertaining to the calls
Handled multi-line phones
Data entry
9/2005 - 10/2006
Child Support Services Columbus, GA
Customer Service
Professionally interacted with outside clients
Worked closely with the child support agents and lawyers
Add new material to file records and create new records as necessary
Eliminate outdated or unnecessary materials by destroying them or transferring them to inactive storage according to file maintenance guidelines and / or legal requirements
Keep records of materials filed or removed using company systems or logbooks
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EDUCATION
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2000 Travel and Tourism
High School Diploma / Diploma from the Travel & Tourism Academy - Norman Thomas , New York City , NY
Graduated top in class with honors from the Travel & Tourism Academy
Travel & Tourism Management
NA - La Guardia Community College , Long Island City , NY
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SKILLS
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Skilled with windows 7, 98 MS Office(word, powerpoint, Excel, outlook, Quickbooks) Internet savvy
Posses really good communication skills and can communicate well with others
Great at problem solving and executing a plan
Work well within a team and am capable of taking over leadership responsibilities as Well if the situation demands it
Very organized and like to apply the same organized attitude in my work
Fluent in Spanish able to read write and speak the language
Punctual and very reliable
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REFERENCES
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Regina Woodard
Affinion Group Supervisor
Daniel Mcmahon
******.*******@*********.***
PROJECT MANAGER-AON
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