Customer Service Six Sigma

Cynthia Solis-Magennis

**** *. *********, *******, ** 67212/ Phone 316-***-****/ ***********@*****.***

Objective:

My goal is to obtain a position utilizing my skills and experience while exemplifying outstanding customer service that I have attained throughout my career. To work with a company committed to continuous improvement and on time delivery of products and/or services. I am trainable, highly motivated and would like the opportunity to work on your team.

Experience:

Michael Clark CPA, PA (01/12 to Present)

Staff Accountant

• Preparation of Individual, Corporate, Sub-S, fiduciary, and Partnership tax returns

• Communicate with clients and enter data

• Back office work, scanning, copying, and filing tax returns,

• Communicating with clients, setting appointments, and entering data

• Data backup and storage

Wichita, USD259/ Goddard, USD265/Maize USD266 (01/05 to Present)

Substitute Teacher

• Provide extra assistance to students with special needs, such as non-English-speaking

• Tutor and assist children individually or in small groups to help those master assignments and to reinforced learning concepts presented by teachers.

• Distribute tests and homework assignments and collect them when they are completed

• Present subject matter to students under the direction and guidance of teachers, using lectures, discussions

ARBONNE (12/04 to 04/07)

Network Marketing, Regional Vice-President

• Recruit, hire, train independent consultants

• Formulate strategic plans for progress toward advancement in organization

• Participated in national events or meetings and promoted on-line university of organization

Boeing, Wichita, KS (04/96 to 05/02 and 08/88 to 06/93)

Structural Assembler /Parts Control Area/ Capacity Planner

• Worked as a Capacity Planner for 2 plus years at Boeing on the 767/ 747/757 Lines

• Coordinated information between employees departments and/or organizations

• Certified for and coached Lean Manufacturing, Just In Time (JIT), APICS

• Examined documents, materials, and products, and monitor work processes, in order to assess completeness, accuracy, and conformance to standards and specifications

• Revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, marketing, sales, production, and engineering

• Experienced as a hand former & polisher on all high bay lines and repaired skin quality discrepancies

• Picked, received, and dispatched parts

• Twelve+ years shop experience doing sheetmetal such things as drilling, riveting, bucking rivets, replacing skin panels when scrapped and worked with customers on fixing sheetmetal discrepancies on final shake of 767 cab

• Utilized blueprints micrometers and scales working as a sheetmetal assembler

Lear, Wichita, KS (09/95 to 04/96)

Shipping and Receiving Clerk

• Shipped and received parts, relayed availability and status for all materials processed

• Performed recording, posting, ordering, receiving, maintaining records

• Successfully completed Bombardier Manufacturing Systems Training Seminar

Cessna Wallace, Wichita, KS (02/79 to 04/82)

• Worked Sheet metal Final Shake in the 550 Citation Line.

Education:

• Six Sigma Green Belt Certificate

Wichita Area Technical College (December 2011)

• B.B.A. in Business/Marketing (December 2004)

Wichita State University, Wichita, KS

• Associates Degree in Business Science (May 1999)

Cowley County Community College, Wichita, KS

Computer Skills:

Microsoft Office, Windows XP, Excel, Office 2010, Workkeys Assessment (Gold Certificate), CCH tax software, BNA tax library, Internet and other programs for chart building and visual aids for suppliers/customers

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