Sales Customer Service

Collin McClellan

**** *. ********* **., ********, AZ 85308

602-***-**** | *****************@*****.***

EDUCATION & INTERNATIONAL EXPERIENCE

University of Economics Prague Prague, Czech Republic

Double Degree Master of Science in International Business May 2010- May 2012

• GPA : 3.8/4.0 Rank: Top 10% of class

• Relevant Coursework: Investment Analysis, Adv. Micro/Macro Economics, Strategic Sourcing, Quantitative Finance

• #1 ranked Business School in Central and Eastern Europe according to the Financial Times

IAE-University Jean Moulin 3 Lyon, France

Double Degree Master of Science in International Management June 2011- May 2012

• GPA: 3.8 / 4.0

• Relevant Coursework: Corporate Finance, Int. Business Development, Controlling, Risk Management

Arizona State University Tempe, Arizona

Bachelor of Science in Finance/Minor in Communications August 2006-May2010

• GPA: 3.5/4.0

• Honors: Awarded full Presidential Scholarship based on academic achievement, graduated Cum Laude,

• Relevant Coursework: Financial Cases and Modeling, External Reporting, Sec. Analysis Portfolio Mgmt,

WORK & LEADERSHIP EXPERIENCE

Wells Fargo Tempe, Arizona

Personal Banker June 2007-May 2010

• Used analytical thinking and CRM skills to understand customer needs and to help client achieve financial goals

• Provided a broad base of financial and credit services with the goal of acquiring 100% of the customers business

• Actively profiled customers to identify cross sell opportunities

• Finished 5th in sales from hundreds of bankers in my region based on total sales performance and interaction with clients

• Created a new pitch for a hard to sell product (online billpay) that resulted in a 60% increase of the individual product sales and a 5% increase of total product sales for the quarter

BNP Paribas Ace Manager Competition Prague, Czech Republic

Team Leader February-March 2011 & February-March 2012

• Managed team of 3 in an intensive month long competition that simulated real cases in the fields of Retail Banking, Investment Solutions, and Investment Banking

• Learned effective time management skills while collaborating with team mates from three different time zones

• Conducted due diligence on financial statements to make appropriate recommendations on realistic banking scenarios

• Finished in the top 50 out of over 2500 teams from around the world based on accuracy of results

American Alarm Company Tempe, Arizona

Sales Associate June 2006- May 2007

• Sold alarm systems to individual houses and business by cold calling and maintaining leads with potential clients

• Learned how to establish important relationships with clients and get past objections to achieve sales goals

• Consistently outperformed the recommended sales goals and received bonuses for excellent customer service

Caledonian School Prague, Czech Republic

Executive Business English Tutor September 2010-August 2011

TRAINING, ACTIVITIES &SKILLS

Certifications & Training: International Business Certificate from Arizona State University (15 credit hours); Completed intensive course on Applied Technical Analysis during an international seminar in Lyon, France

Activities: Financial Management Association; Executive Committee-Sigma Nu Fraternity; Sigma Phi Lambda Honors Fraternity; Teaching business English to foreign students; Habitat for Humanity volunteer; Pats Run

IT Skills: Advanced MS Office skills (Word, Excel, Access, PPT); Knowledge of SAP and similar programs

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