Customer Service High School

Tiffany R. Molden

*** ******* *****

Albany, Georgia 31707

229-***-****

Summary

I want to obtain a rewarding career in Customer Service and Call Center.

Work History

Teleperformance 2009-2011

Duties:

Received inbound calls. My responsibilities were to troubleshoot phone problems, assisted customers with new phone services, and billing concerns. I also assisted with mentoring new employees. I had to document data into template. I also had to adhere to call center metrics (schedule adherence, call handle time etc.) I have the ability to type 50 wpm. I have the ability to be very flexible, friendly and sensitive to customers needs. I also received customer service training.

Shoe Station 2007-2009

I assisted customers in selecting shoes and purses. I also stacked boxes, assisted with inventory of shoes, sorted and organized shoes, stocked shelves.

References

Bucky Wilson, Supervisor 229-***-****

Tracy Trent, Supervisor 229-***-****

Education

Westover High School

Albany Technical College

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