Manager Management

RAHUL KRISHNAN R.S.

B-***, Arihant Aradhana, Sector-10, Kharghar, Navi Mumbai-410210

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Contact No.: +919********* E-Mail: **.*************@*****.*** ________________________________________

Looking for career enrichment opportunities in IT Operations Management, IT Infrastructure Management, System Integration, System Audit with a technology driven organization

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Professional Synopsis

Four years of experience in Information Technology in the areas of Infrastructure Management, System & Network Administration with technical expertise in design, implementation, troubleshooting, handling operations & support functions with focus on good user experience, network performance, information security, and disaster recovery across locations in India.

Professional Experience

Bennett Coleman & Co. Ltd. (Jun 2008 – till date)

Role: System Administrator & People Management

Designation: Manager (IT)

Profile Summary

Citrix administrator for a Citirx farm of over 100 servers (blade servers) running Citrix Presentation server 4.5, Xenapp 5.0, Xenapp 6, Citrix Web Interface 5.x & Citrix Netscaler 9.2 with technical expertise in design, implementation & troubleshooting. Extensive experience in designing, installing, monitoring and administrating system solutions as well as disaster recovery solutions on Linux, Windows, Unix platforms along with implementing network security solutions on Cisco, Nortel, and Fortigate platforms over LAN/WAN.

Manage Pan-India Bennett Coleman & Co. Ltd. (Times Group) computer networks and systems-L3 support.

Key Highlights

• Citrix administrator of a farm of over 100 servers. Expertise in configuring printers, policies, publishing applications, troubleshooting & customizing Citrix Web Interface.

• Windows server administrator- Windows 2003 & 2008 servers (Domain controllers, File & Print Servers, Windows Clusters, Group Policies, Active Directory, DNS, Terminal services, )

• Operational exposure of world class / international standard Tier 3 data centre.

It includes installation & commissioning of high and medium end servers (HP, Dell, IBM, Fuijtsu – blades & rack mount), backup systems, network switches, network load balancers, firewall policies, network printers, McAfee E-Policy Orchestrator etc.

• Key member in designing, implementing, securing and installing hosted solution (CCI-for media industry) for more than 3000 users.

• Functional team member on Disaster Recovery (DR) project which included complete redundancy solution with real time data synchronization, failover and backup strategies.

• Deft in planning, managing and executing infrastructure projects, developing technical resources, hardware & software solutions for greater value addition and increased margins.

• Good team leader with excellent analytical and communication skill.

• Experience in using Project Management tool.

Functional areas & job responsibilities

Server & Systems Administration

• Responsible for installation, maintenance and administration of Citrix server farm of over 100 servers.

• Responsible for installation, configuration, & troubleshooting of

- Windows 2003 & 2008 servers (Domain controllers, File & Print Servers, Windows Clusters)

- Red Hat Enterprise Linux 5.2 and Ubuntu 8.04 LTS servers

- Veritas clusters for Redhat Linux and Windows

- Oracle 11g Weblogic Servers

• Administration of McAfee EPO server 4.5 and client 8.7i.

• Administration of Microsoft WSUS for Windows patches.

• Configuration & administration of Backup systems like Symantec Netbackup, Veritas Volume Replicator, Fujitsu Deployment Manager, and Acronis.

• Overseeing installation of operating system, application software, hardware maintenance and configuration of servers such as Active directory, DNS, WINS, IIS, Directory Management, FTP services and Group policy.

• Setting up administration of network printers and scanners including solving common printing & scanning problems.

Network Architecture and Security

• Led teams in planning, designing & deploying network infrastructure for end-users on Cisco/ Nortel platforms and network projects.

• Performed vulnerability assessment & penetration testing of server farms and implemented solutions to mitigate risks including creating DMZ.

• Configured & maintained SAN.

• Involved in providing solutions for information security of networks and systems, network audits and network optimization over WAN/LAN.

• Configured Firewall policies on Fortigate 1000 A, Fortigate 800 A, Cisco ASA.

• Configured IPSEC, SSL VPN including Site-to-site VPN on Fortigate & Cisco ASA.

• Installing, testing and commissioning of vendor MUX (Multiplexers), lease lines, modems, internet lines, and MPLS/MEN lines and integrating them with production network.

• Deployed network and server monitoring solutions such as Solarwinds, Zenoss, Fujitsu Server View for network and systems monitoring with email and SMS alerts.

• Configured & maintained Internet Proxy server using Microsoft ISA.

• Configured & maintained Load Balancer – Citrix Netscaler.

IT Infrastructure / Project Management

• Analyzing business needs and spearheading IT infrastructure establishment initiatives; process improvement initiatives, creating SOP’s and DRP’s, maintaining documentation for current & proposed installations and modifications to current environment.

• Undertaking project management activities including planning, scheduling, administration of resources, cost / time / effort estimation & budgeting.

• Supervising the overall administration of LAN & WAN System involving design of network layouts, configuration and maintenance of application servers and databases.

• Developing and negotiating with vendors for timely supply of computer peripherals and hardware devices to facilitate smooth project activities, ensuring compliance with SLA.

• Handling the installation, configuration & maintenance of servers, operating systems, network services, printers, workstations and peripherals.

End-User and Vendor Management

• Led a team in Mumbai which supported IT infrastructure for 1100+ users, covering desktops, printers, scanners, Apple Macs, pen tablets, servers, storages, lease lines, UPS, and software packages. Deployed open source internet proxy solution for end user internet needs.

• Handled escalations with all hardware/software vendors to maintain uptime of 99.9 % for IT infrastructure. Defined and managed internal escalations, patch, incident & change management procedures.

Skill Set

• Operating Systems: Windows (XP, Windows 7, Server 2003, Server 2008), RHEL, SUSE, UBUNTU, IBM-AIX with LAMP, DHCP, DNS, AD, IIS

• Network Devices: Cisco, Nortel, Fortigate, Citrix-Netsclers

• Programming: Shell scripting, Windows batch processes, Caravan scripting, C (beginner)

• Servers: HP Proliant, IBM xseriers, DELL Power edge, Fujitsu primergy (Server/ Blades)

• Applications: Citrix Xenapp 5.0, Veritas Netbackup, Veritas HA & VR, McAfee EPO, MS Cluster, Acronis, Fujitsu Op Manager, Fujitsu Server View, Fujitsu Deployment Manager, Solarwinds NPM, NTA & APM.

Certifications & Professional Trainings

• CCA (Citrix Certified Administrator)

• ITIL® V3 Foundation

• MCP (Microsoft Certified Professional)

• Pursuing MCITP

• Training on Windows Server 2008 Active Directory Management at FORTIUS, Mumbai

• Training on RHEL (Red Hat Enterprise Linux) at Mumbai

• Training on Windows Server 2003 at CMS, Pune

Accomplishments & Leadership

• Instrumental in setting up and organizing Central Service desk team at Bennett Coleman & Co. Ltd. for all India support for production issues.

• Led Innovations & Ideas, Kaizen teams and was a key member in the CIG (Continuous Improvement Group) at Bennett Coleman & Co. Ltd. These teams implemented all major process improvement changes.

• Mentored interns on various production processes and systems including installation of servers, switches and internet proxies

• Functional team member in Disaster Recovery Project – documented & tested DRP’s.

• Project leader in implementing Comyan (Image Archival) & Mumbai Mirror Product in CCI.

Academia

• 2007 B.E. in Electronics and Telecommunications, RTM Nagpur University

• 2003 HSC, Maharashtra State Board of Secondary & Higher Secondary Education, Nagpur

• 2001 SSC, Central Board Of Secondary Education, Nagpur

Personal Dossier

Date of Birth:

26th February 1985

Nationality:

Indian

Languages known:

Place Of Birth: English, Hindi, Malayalam, Tamil

Paravur, Kollam Dist., Kerala Marital status: Unmarried

Hobbies & Interests

Table tennis, Lawn tennis, Football, Music

Contact this candidate