Ground Transportation Manager

Joy McClendon

** ****** *****

Brooklyn, New York 11226

Residence: 718-***-****

Cell: 718-***-****

Employment:

Present Talent Partners- (Advertising Agency)

Travel & Marketing Manager- New York, NY

 Coordinate all international and domestic travel: air, hotel and ground transportation

 Supervise travel and events coordinators

 Prepare complex and detailed travel itineraries

 Creating weekly traveler spreadsheet

 Advise employees about passport and visa requirements, rates of currency exchange, and import duties

 Demonstrated interpersonal skills and customer focus approach

 Monitor arrival and departure flights

 Responsible for reconciling all travel related charges and accounts

 Ensures that all travel accommodations are obtained at the best possible cost, consistent with company policy

 Sending email confirmation to traveler once the final travel

arrangements are booked

 Responsible for handling petty cash/receipts and expense reimbursement

 Creating budget analysis grids for travelers

 Generating memos and correspondence regarding travel updates

 Supports and provides assistance to sales and marketing departments

2/2008-10/2008 NYC Green Car- (Ground Transportation)

Reservations Supervisor- New York, NY

Managing travel representatives within the call center department

 Working with operators and to ensure customer needs are met

 Planning transportation meeting and events for clients

 Collaborate with preeminent hotels regarding VIP client reservations

 Maintaining a strong working relationship with new and existing vendors

 Assisting with all air, hotel and ground transportation requirements

 Confirming flight status information live via FlightView

 Daily contact with international affiliates

 Responding to customer complaints in a timely fashion

 Assist in the preparation of Contact Center documentation and training material

 Effective liaison with team members and Senior Vice President

 Assist in the implementation of Contact/Call Center systems and applications

 Training operators to respond to customer inquiries efficiently

 Answering non-account and credit card issues

 Handling/establishing new accounts daily

 Reserved conference rooms/luncheons

 Typing memos, warning letters and forms

 Conducting customer site visits regularly

 Handling targeted quota of reservations daily

12/2003- 1/2008 Project Marketing Specialist/MetLife (Institutional Business)

Primary responsibility: Deal and Non-Deal Travel and Events Management

Maintained travel and events scheduling for the team

 Managed 8-10 events consecutively from inception to conclusion

 Responsible for all domestic and international air, hotel and ground transportation

 Confirmed VAT, departure taxes, currency fluctuation, and ATM usage

 Verified passport/visa, local customs information, taxi rates, and advised credit card preferences abroad

 Utilized foreign currency converter for expenses

 Determined feasibility for car rental/checked driving rules/regulations for

international travel

 Created detailed/complex domestic and international itineraries

 Scheduled off-sites/inspection tours/venue searches

 Primary negotiator with both small and large proposals/contracts

 Handled all F&B (Food and Beverage) conferences and events

 Worked collectively with in house caterer

 Created name badges for large groups of up to 500

 Worked with various teams on their participation needs (AV, marketing materials)

 Maintained and distributed weekly calendar with all upcoming events

 Assembled packets/marketing materials

 Daily supervision of conference registration updates/changes

 Obtained assistance/information from international cities tourist board/embassy

 On-site management/rehearsal of the events

 Collected evaluation forms/feedback from agencies at the conclusion

10/2001-12/2003 Team Administrator/Willis of New York, Inc. (Property & Casualty)

Responsibilities include supporting group of 10 Senior Vice Presidents and Account

Managers within the Risk Solutions Practice department of Property & Casualty Insurance

 Typed Correspondence, Memorandums

 Reserved air, hotel and ground transportation daily

 Responsible for input and document revisions from handwritten, typed

converted or scanned materials

 Created/ formatted insurance documents

 Answered heavy switchboard for entire group

 Scanned/Faxed/E-mailed large documents

 Updated Binders of Insurance for renewals

 Provided Monthly Expense Reports

 Reserved conference rooms/luncheons

 Printed annual reports via internet research

 Created presentations using Power Point

 Ordered supplies monthly for entire group

 Date stamped and distributed mail twice daily

10/1992-2/2001 Reservations Coordinator/Bermuda Limousine-(Ground Transportation)

Collaborated with senior management in all phases of call center functions

Consultation and intervention with the following Fortune 500 clients, designers and

preeminent Hotels:

 Estee Lauder Co., Invest Corp., MTV, GMA, Merck & Co., Lever Bros.,

Badgely- Mischka, Escada, Oscar de La Renta, Waldorf Astoria and Plaza Hotel

 Heavy telephone interaction with clients, vendors, concierges, and drivers

 Coordinated and maintained meeting calendar for designers on road shows

 Trained switchboard operators

 Scheduled/confirmed flights arriving/departing:

Teterboro- Jet Aviation and LGA- Signature airports

 Composed work schedules weekly

 Distributed checks

 Responsible for assigning work to chauffeurs/affiliates/major hotels

 Handled billing and invoices

 Accountable for providing cost effective rates

 Daily contact with over 20 farm out companies

 Prepared travel itineraries for the president, chief executive officer and couture designers of major fashion houses and Fortune 500 companies

 Printing, scanning and faxing large documents

6/1990- 7/1992 Reservationist/Manhattan Limousine (Ground Transportation)

Assisted the general office, Fortune 500 companies, major hotels and designers with all

Air, hotel & ground transportation requirements

 Screened all incoming calls

 Heavy telephone interaction with clients, major hotels, & airlines

 Maintained a switchboard of 25 incoming, 3 outgoing telephone

lines and 2 fax lines

Education:

• NYU- Travel & Events Management

• Software & Training:

Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes/Right Fax, Fidelio, Aleph, Limosys

Odyssey and Sabre

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