Customer Service Management

ALISON JAYNE NELSON

***** **** **** **. ***** Valley, CA 92284 760-***-**** **********@*******.***

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NTERPRISING, HARD-WORKING AND TECHNICALLY SKILLED FINANCE PROFESSIONAL known for accuracy, attention to detail and timeliness in managing capital for diverse-industry employers. F/P career spans 16 years of experience in management, banker, cashier and other industries and has included accountability for the handling of millions a month and backed by solid referrals and proficiencies in generally accepted cash handling practices as well as master of Microsoft programs, Title 31 compliance management, ACSC, Global Cash Systems, and Casino software.

KEY SKILLS

• Cash Processes & Management

• Inventory control and shrink prevention

• Supports corporate culture and security

• Build quality customer and business relationships

• Associate Negotiations & Management • Title 31 Compliance expert

• Operations organization & Management

• Ability to derive innovative Solutions

• Teambuilding & Staff Supervision

• Excellent oral and written communication Skills

PROFESSIONAL EXPERIENCE

FANTASY SPRINGS CASINO. – Indio, CA

Cash Operations Shift Supervisor, 11/09 to 07/2012

Handled daily cash operations and staff; trained and hired employees and supervisory staff; and oversaw the timely, accurate processing of cash transactions, credit lines, variances, and payment transactions. Maintained adherence to title 31 policies; addressed escalated issues from employees and customers; and ensured accurate and compliant files and records in accordance with company policies and government regulations.

Key Results:

• Managed the accurate and timely processing of up to $10,000,000 of transactions per month. Assessed and resolved various issues.

• Implemented next-generation processes to foster an environment of continuous improvement. Trained users and served as the primary “go-to” troubleshooter, which propelled efficiency gains and significant time- and cost-savings.

• Composed effective and fair employee evaluation and training processes to retain and create a more effective employee relationship.

• Improved customer service by offering extended services to common customer problems that benefit both clients and the corporation alike.

AGUA CALIENTE CASINO – Rancho Mirage, CA

Main Banker/Cashier, 04/2001 to 10/2009

Assumed responsibility for the position and processes filling in for absent, vacationing or unfilled roles in the company. Ran, maintained and balanced cashier banks ranging from $100,000 to $10,000,000+. Handled chip and token banks with accuracy and precision.

Key Results:

• Managed the accurate and timely processing of up to $10,000,000 of transactions per month. Assessed and resolved various issues.

• Mastered Chip and token counts in compliance with company and government regulations.

• Mastered and maintained adherence to Title 31 policies.

• Consistent and quality maintenance of cash handling processes resulted in promotion from Poker Room Cashier to Main Banker/Cashier with a significant increase in duties and responsibility.

PROFESSIONAL EXPERIENCE (CONTINUED)

CASINO MORONGO – Cabazon, CA

Main Cage Cashier, 04/2000 to 04/2001

Assumed responsibility for the position and processes filling in for absent, vacationing or unfilled roles in the company. Ran, maintained and balanced cashier banks ranging from $100,000 to $10,000,000+. Handled chip and token banks with accuracy and precision.

Key Results:

• Managed the accurate and timely processing of up to $10,000,000 of transactions per month. Assessed and resolved various issues.

• Mastered Chip and token counts in compliance with company and government regulations.

• Mastered and maintained adherence to Title 31 policies.

SAVE-A-LOT LTD. – Rancho Cucamonga

First Assistant Manager of Retail Groceries, 02/1996 to 03/2000

Assumed responsibility for complete store operations including but not limited to store ordering, merchandising, and stocking. Managed departments with accuracy and consistency and at the same time fostered an environment of pride and integrity in the store. Created profitable departments through the development and investment in staff.

Key Results:

• Created and maintained a cashier ring count above 40 while maintaining accuracy rate in all cash and banking transactions.

• Developed an environment of associate development and growth which translated to higher customer service ratings for the organization, driving competitive growth and price integrity.

• Maintained inventory and operations integrity with accuracy and consistency.

EDUCATION

WOODBRIDGE HIGHSCHOOL – Woodbridge England, UK

General Education, 1982

PALM SPRINGS ADULT SCHOOL-Palm Springs, CA

General Education, with a certificate in Banking, 2002

NATIONAL TECHNICAL SCHOOL-Los Angeles, CA

Computer Technician, 1989

REFERENCES

Chris Baker, Poker Room Supervisor, LOA: 12 years. Desert Hot Springs, CA 92240. 760-***-****

Aurilia Tulcan, Poker Room Dealer, LOA: 8 years. Rancho Mirage, CA 92270. 760-***-****

Ceasar Viscarra, Poker Room Supervisor, LOA: 8 years. Cathedral City CA 92234. 760-***-****

Bethany Vaccariello Homemaker, LOA: 3 years. Yucca Valley CA 92284. 760-***-****

760-***-**** **********@*******.***

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