Loretta Winters-Williams Resume

Loretta Winters-Williams

*** *********** **.

Milan, MI 48160

Home : 734-***-**** Cell : 734-***-****

Email : *****************@***.***

Profile • More than 24 years’ successful experience in retail and recognized strengths in customer service, people management, scheduling, escalated customer issues, pricing and merchandising, departmental presentation and décor, loss prevention, and organizing and planning store events

• Excellent working knowledge using Sign&Label PC, LRT, various POS systems, and MS Office.

• Ability to train, motivate, and supervise customer service employees

• Acknowledged as an outstanding team player and volunteer

• Complete performance reviews, collaborate with team members on goals and development plans, performed walks for overall presentation of areas

Synopsis of Achievements • Captained ‘Take Charge of Education’ promotion, which created over 100 new credit card applications and received Top Honors for the district.

• Led and organized Senior Day for seniors to shop for Christmas

• Organized store wedding event collaborating with vendors and community leaders

• Led district for Red Card (Target Charge Card) applications for 2+ years

• Achieved 100% success level on price changes for 8+ years

Employment Paradises Shop, Romulus, MI

Team Leader – Auditing

• Auditing and handling of cash

• Maintain and complete reports and tracking logs of cash information

• Communicate with Senior team leader and cashiers 2008 –Present

Target Stores, Inc., Harper Woods, MI

Domestics Team Leader

• Supervised, trained, and coached three sales floor team members on services and presentation

• Performed 90-day and annual reviews for team members

• Responsible for delivering a clean and easy to shop area

• Assured Domestics area was well stocked

• Updated ‘Ad Weekly’ postings in the store prior to opening 2005-2007

Guest Service Team Leader

• Responsible for Cashiers, Guest Services, Food Avenue, Cart Attendants, and Maintenance

• Supervised, trained, and coached ten cashiers on speed of service and scan and bagging procedures.

• Performed 90-day and annual reviews for team members

• Scheduled cashiers and guest services

• Assured guest wait times were 60 seconds or less 2003-2005

Price Change Team Leader

• Supervised, trained, and coached seven team members on price change procedures and assisted them to assure merchandise was ticketed daily

• Verified signs and labels were maintained to communicate accurate prices to guests 1998-2003

Education Denby Senior High School June 1982

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