Sales Customer

MARISA LEE TAYLOR

*** *. ******** **. ********* PA, 15001

Cell 724-***-**** Home 724-***-****

**************@*****.***

EDUCATION

BSBA in Marketing, Graduation: May 8, 2010 August 2006 - May 2010

Robert Morris University, Moon Township, Pennsylvania

WORK HISTORY

Telesales - Call Screener October 2010- Present

Verizon Wireless (Adecco), Cranberry Township, Pennsylvania

Attempt to turn all calls into sales calls over the phone.

Determine the exact purpose of the customer’s call and coordinate a solution to their problem.

Review customer accounts to see what they qualify for.

Track and check the status of all orders.

Review store inventories.

Sales Associate, Intern October 2008 - December 2009

Victoria’s Secret, Pittsburgh International Airport

Exceeded sales plan for each day. Developed complete product understanding and created sales discussions for each product.

Highlighted the Victoria’s Secret credit card to create brand loyalty.

Developed new marketing displays to enhance attractiveness of products.

Improved store traffic by implementing window displays according to Corporate Brand Guide.

Installed new floor sets to create consistent store image.

Provided customer support for sales and resolution of issues.

Hostess, Waitress, Bus Person November 2004 - Present

J. W. Hall’s Steak and Seafood Inn, Hopewell Township, Pennsylvania

Hostess for 4 years - Coordinate customer dinner requests, take reservations, book banquets, handle customer complaints and concerns to insure that the customer has a positive experience. Additionally, I have trained newly hired personnel in Bus, Waitress and Hosting positions.

Waitress for 2 years – Provide an enjoyable experience by taking orders, suggesting menu items including descriptions of specific meal preparations and attended to customers during the entire dining experience.

Bus person 2 years – Assist waitress staff to insure tables are completely setup for customers.

VOLUNTEER/ CAMPUS LEADERSHIP

Victoria’s Secret Training Video, Columbus, Ohio July 2009

Participated in a training film to describe store operations for new associates

American Cancer Society - Relay For Life June 2001 - Present

Team member on the Survivor Committee whose mission is to raise money for Cancer research

American Marketing Association - Vice President/Fundraising 2009-2010

Robert Morris University, Moon Township, Pennsylvania

Created and organized fundraisers to support operating expenses including sending leadership to the national marketing convention in New Orleans, Louisiana

National Society of Collegiate Scholars 2006-2010

Attained membership in first semester at Robert Morris University

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