Sales Representative Customer Service

CHAMITA GRIFFIN

*** **** ****** *****: ***/***-**64

Smithville, TX 78957 E-mail: *******.*********@*****.***

PERSONAL QUALIFICATIONS

Excellent Customer service skills. Detail oriented, organized, and able to work independently while simultaneously implementing team objectives. Attentive and responsive to workplace activities, needs, and situations, taking initiative to address issues requiring immediate attention. Exhibits friendly, pleasant personality towards co-workers, clients, and customers during routine activities and under stressful conditions. Dependable. Dedicated to providing a good days work in a timely manner for employer. Good communication skills in person and when using a telephone. Computer literate.

SALARY REQUIREMENTS

11.00 hr/ 21,000

EMPLOYMENT EXPERIENCE

MY TOWN MEDIA – Fore Closure Agency’s Call Center Austin, TX 01/2009 -- 04/2010

CUSTOMER SERVI CE AGENT & SALES REPRESENTATIVE

Efficiently followed company’s policies and procedures when responding to incoming calls regarding: billing procedures and questions; available fore closure listings on homes and autos; company’s loan program information; complaints and mediated same, when applicable.

Accurately documented all incoming calls as-well-as outgoing sales calls in fast-paced environment promoting company’s three programs: car auction schedule; home/car loans; and monthly charge for internet web site to access home and auto foreclosure listings.

SERENITY CARETAKERS OF TEXAS Austin, TX 05/2002 – 12/2007

SECRETARY

Reliably performed extensive data entry; answered and/or forwarded numerous phone calls; capably filed all necessary documents; created billings for clients; produced and distributed payroll for staff; and competently completed routine and atypical day-to-day matters for local home healthcare agency.

Ably interviewed potential elderly, homebound clients and evaluated their healthcare requirements and company’s ability to meet their individual needs.

Professionally assisted administrator in hiring and training new agency staff.

M.C.I. CALL CENTER Austin, TX 04/1997 – 12/1999

SALES REPRESENTATIVE

Responded to high volume of phone calls for nationwide telephone company to: upgrade customer accounts or officer new services.

Initiated cold sales calls to prospective clients, promoted the services of the M.C.I. telephone company, and successfully signed-up a high percentage of contacts as new customers.

EDUCATION

Graduated from Smithville High School, Smithville, TX

Enrolled at University of Phoenix to acquire Business Management Degree

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