Customer Service Administrative Assistant

Medical Administrative Assistant/ Office Manager______________________

Profile

Medical administrative assistant offering a wide range of skills, bookkeeping duties, ability to multi task, use of multi phone lines, proficient in Microsoft Office, properly handle insurance companies, and the ability to interact with patients with sensitivity and compassion. I am currently looking for a position where I have the ability to use my skills and has plenty of room for advancement.

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Education

Milan Institute- Las Vegas, NV 12/2010-08/2011

Medical Administrative Assistant

• Microsoft Office Administration

• Medical Terminology

• Medical Billing

• Information Coding

• Bookkeeping

Professional Development:

• Multiple Customer Service Awards

Ashworth University Norcross, GA 01/2008-05/2008

Certified Event and Wedding Planner

• Small business Management

• Organization and time management

• Budget Management

• Staff Management

• Marketing and Public Relations

• Verbal and Written communications

Professional Development:

• Graduated top of my class

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Key Skills

Office Skills: Office Management Event Organizer Maintain Revenue

Bookkeeping Train Externs Accounts Receivable

Front-Desk Reception Insurance Verification Maintain Office Policies

Financial Planner Executive Support Records Management

Computer MS Word MS Outlook Verification websites

Skills: Excel Windows

Greenway 50WPM

Medi Soft 10-Key

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Experience

Vista Medical Associates Las Vegas, NV 9/2011-Present

Medical Administrative Assistant/ Office Assistant Manager

Maintained all Front Office duties, such as: Appointment setting, handling and maintaining all incoming revenue, Maintaining company standards, Planning company meetings, training externs, and various office duties.

Highlights:

• Started as an Extern and was hired immediately

• Act on the behalf of Office Manager in her absence

• Brought insurance non-payments from 35,000 to almost 0 in less than a year

• Created a more inviting and enjoyable experience to all new and established patients

• Rewarded for my caring and compassionate nature by both Patients and Staff

Dream world Vacation Las Vegas, NV 05/2008-05/2010

Manager/Closer

Responsible for Hiring and Training all new employees. Duties included using my Customer Service Skills to answer any and all questions regarding vacation packages and processing all incoming payments properly and efficiently, Managed and maintained company policies and standards and provided excellent customer service satisfaction.

Highlights:

• Achieved and maintained the most number of sales a day, averaging $4,800 in profit

• Created a motivational system that the company still uses for all employees

• Moved up the chain to management in less than 6 months

• Received Awards for customer satisfactions

The Children's Place Las Vegas, NV 06/2005-12/2007

Assistant Store Manager

Managed up to 18 employees, Provided and maintained daily projection sheets, created weekly work schedules, completed floor sets every six weeks, and maintained all company standards and procedures.

Was responsible for organizing and participating in weekly projection conference calls.

• Assisted in turning the store from 1.5 Million dollars into a 2.5 Million dollar store

• Created an efficient Shipping and stocking procedure

• Awarded certificate for Excellent Customer Service

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