Sales Manager

HARISH SINGH BISHT MAN POWER PLANNING

FOOD & BEVERAGES

INNOVATIVE PRODUCT DEVELOPMENT

Email-id: ***.******.*.*****@*****.***

“EXCELLENCE IN PROVIDING OPTIMUM SERVICE TO GUESTS”

PROFILE

Driven, results-oriented, and energetic professional with 12 years of experience in Hospitality Industry, offering an exceptional teamwork spirit and a positive attitude.

Consistently achieve performance goals through enthusiasm, tenacity and initiative, which complements knowledge / expertise in

• Team Building / Management • Customer Service / Guest Relations

• MIS Management • Policies & Procedures

• Sales Coordination • Financial & Inventory Management

• F & B Operations Management • Time Management

• Event Planning • Schedule Management

• Operating within Budget • Quality Assurance

Collaborate well with all types of personalities; able to perform hiring and termination duties effectively and professionally. Conscientious, customer-service-oriented, and highly focused, with strong follow-through skills and effective time-management abilities. Loyal, possess strong common sense with a keen sense of humor, and committed to a job well done. Developed a comfortable management style based on integrity, excellence, and trust; Training, motivating, and developing new staff members

Track record of exceptional service and quality support directly focused on achieving goals and objectives safely, accurately, and on-time as demonstrated by many commendations, citations and awards; passionate about creating innovative food and dining experiences.

Computer skills:

• Diploma in Computer programming • MS Word, Excel and PowerPoint • Internet Skills

PROFESSIONAL QUALIFICATIONS

Diploma in Hotel & Catering Management from I.I.T.C., India - 1999

Foundation Certificate in Food Hygiene from U.K. - 2005

Career Chronology:

PROFESSIONAL OVERVIEW

Responsible for Survey & Marketing, undertaking the orders from the hotels

Supervising food preparation and cleaning methods; Judge the quality of food, preparation

Identify and estimate quantities of foods, beverages, and supplies to be ordered

Ensure that restaurants operate efficiently and profitably while maintaining their reputation and ethos

Strategic planning, shift pattern organization and day-to-day management activities

Taking responsibility for the business performance of the restaurant; analyzing and planning restaurant sales levels and profitability

Preparing reports at the end of the shift/week, including staff control, food control and sales; creating and executing plans for department sales, profit and staff development

Maintain relationships with customers and staff; Update and use job-related knowledge

Organize, plan, and prioritize to maintain the quality standards of the restaurant

Make decisions and solve problems concerning menus and staff

Implement ideas or products; Get information from customers, employees, and inventory records

Perform administrative activities such as scheduling, budgeting, account management, and payroll

Extensive experience in all aspects of restaurant operations, including supervising, food and dessert preparation, catering, inventory management, supplier relations, and service excellence

Efficiently handled calls in sales department, client reservations, and maintained daily, weekly and monthly sales reports & effectively managed other admin tasks

Evaluate health and safety practices against standard

Supervised the administration for Restaurant Operations Manager, Bar Operations Manager, Executive chef, Hygiene Manager, Stores Manger & F&B Director.

Prepared the daily outlet report, stock holding & take, crew round reports, revenue comparisons, and Defects log updates & monitor.

Effectively handled venue preparations by the orders received and managed last moment changes; coordination with the function coordinator, buffet setup, tea coffee counter setup and service personnel

Responsible for weekly inventory and stock take of beverages, inventory of cutlery, crockery hollowware, glasses and linen, order and pickup of stores, cleanliness and maintenance of the party hall.

Provided service to customers to ensure they feel a good ambience in the restaurant with all the amenities defined in the service

Ensured that the day’s menu card contain only the entries that can be supported with the complement of kitchen chef, cooks and ingredients; any inconsistency should be properly marked on the menu so they don’t get ordered

Ensured that all tables are properly cleaned and equipped for occupancy

Acknowledged the entries in the menu for ready explanation of their ingredients and manner of preparation and cooking when asked by the guests

Take guests orders accurately and repeat them for confirmation, making sure they do not order entries that are not available

Ensured attentiveness of the guests requirements and bills are paid

Greet frequent guests by their preferred names and escort them to their preferred table location

Provide special treatment on guests celebrating anniversaries, birthdays or other events as may be required

Handled customer complaints judiciously and courteously according to company policies

Ensured that the kitchen staff get the orders right and serve them within standard times.

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