Customer Service Administrative Assistant
Resume:
BETH KARAYIANNES
WOODBURY, CT 06798
Employment Resume:
Objective
I am seeking the part time position of Receptionist. I am pursuing this position relative to my education and experience indicated below.
Professional Experience
July 2008 to December 2010
Municipality
Human Resource/Full Time
General office duties
Advertise open employment opportunities
Accepts Applications
Contact successful candidates and arrange interview appointments
Coordinates interview process with Department Heads
Arranges background investigations
Arranges for physicals
Update job description as needed
Maintain employee evaluations spread sheet
Remain updated on Union Contracts
Worked with Unemployment, Workers Compensation and COBRA for employees
Administer benefits program for both active and retired employees
Responsible for scheduling conference room for all meetings
Assisted Mayor’s office in the absence of the Administrative Assistant
Worked in the Town Clerk’s office when needed
Maintains employee injury files
October 2005 to June 2008
Municipality
Town Clerk’s Office/Clerical/Part Time
Broad knowledge of all office functions including front counter operations
Experience in all Town Clerk computer programs
Experience in telephone communications
October 2003 to July 2005
Municipality
Human Resource/Clerical/Part Time
General office duties
Accepts Applications
Coordinates interview process with Department Heads
Arranges background investigations
Arranges for physicals
Maintains employee injury files
January 1991 to April 2003
Utility Company
Conservation & Market Data Analyst
Spoke with low income customers regarding past due bills and bringing them current
Conduct ongoing and special studies related to conservation programs
Prepare annual conservation plans and biannual conservation goals and objectives
Conduct ongoing and special studies on the effectiveness of the programs
Write conclusions and make recommendations on future modifications
Maintain a working relationship with agencies and vendors who perform,
Conservation related work
Maintain a working relationship with the various governmental agencies
with regard to conservation
Acquire in-depth knowledge of Federal, state and local regulations as
pertains to the conservation programs
December 1986 to December 1991
Utility Company
Liaison Supervisor
All the same duties as a Dispatch Supervisor
In Addition
Maintain day and night shift schedules
Assign work to technicians
Direct contact via radio and telephone with field personnel to resolve
technical problems at the customer’s home
May 1977 to November 1986
Utility Company
Dispatch Supervisor
Supervised 5 day shift dispatchers
Responsible for entire dispatch area
Managed monthly department budget
Maintained department payroll
Responsible for requisitioning supplies
Conducted dispatchers yearly reviews
Involved in interviews for new dispatchers
July 1971 to April 1977
Utility Company
Dispatcher/File Clerk
Responsible for dispatching service orders and emergency orders to field
technicians via radio
Reviewed all service orders for accuracy and correct pricing of parts
Installed
May 1968 to June 1971
Utility Company
Locator File Clerk
Maintained customer records on a daily basis
Interacted with Customer Service Department
February 1965 to April 1968
Utility Company
Office Worker/Clerk
General office duties
Cashier
June 1963 to January 1965
O’Donnel & Leonard/Office Manager
Prepared, calculated and typed customer bills
Resolved customer complaints both in person and by telephone
Drafted letters to business associates and customers
Maintained patient schedules for three opticians
Oversaw all general office operations
Skills
Notary Public
ACS
Lotus
Excel
Access
Microsoft Word
Microsoft Outlook
Data Ease
Banner Main Frame
Munis
Typing
Bookkeeping
Analytical
Filing
Customer Focus
Supervisory
Education
St. John’s Nepomucene Commercial High School – Bookkeeping
Typing
Shorthand
Courses
Intro to Dos
Intro to Access
Intro to Excel
Intro to Lotus
Intro to Microsoft Word
Intermediate to Microsoft Word
Server in house computer courses dealing with spreadsheets
State of Connecticut Supervisors Training Course
People focus seminars in dealing with subordinates
Sexual harassment training seminar
Volunteer involvement
Junior Achievement Advisor – 5 Years
Barnum Festival Volunteer 2 Years
United Way Co-Chair Person – 1 Year
United Way Captain – 1 Year
Sunday school teacher for my Church – 18 Years on going involvement
Salary
Negotiable
Sincerely
Beth Karayiannes
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