Customer Service Specialist

Carmen M. Barrantes

***** ***** **. *******, ** *0701 Cell 562-***-**** E-mail ***********@*****.***

Objective:

To acquire a position with an established organization where my prior skills and work experience can be put to the challenge and show my goal oriented commitment reflecting in positive results for the organization.

Experience

2007 – 2008 Long Beach Acceptance Orange, CA

Collection Specialist

Initiate Repositions

Collected customer past due accounts/ Made payment arraignments

Negotiated payment strategies

Follow up on broken promises

Skip trace/ Social searches

2005 – 2007 County Financial Anaheim, CA

Collection Specialist

Initiate Repositions

Collected past due accounts/ Made payment arraignments

Negotiated payment strategies

Follow up on customer broken promises

Accepted walk in customer payments

Skip trace/Social searches

2004 – 2005 American General (Now Springleaf financial) Bell, CA

Loan Specialist 1/Customer Service Rep.

Process home, auto, & personal loans walk ins or over the phone

Collected customer past due accounts, 30,60, and 90 days

Solicit for new accounts/Re-finance current customer accounts

Process customer walk in cash payments/Made bank deposits

Provided exceptional customer service

1996 – 2003 Sea West Financial Long Beach, CA

Collection Specialist

Collected past due account/Made payment arraignments

Negotiated payment strategies

Worked with automated dialer system

Follow up on customer broken promises

Process customer walk in cash payments

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