lolitaresume

Lolita A. Johnson

**** *. ****** **, *******, IL 60620

773-***-**** cell- 773-***-****

***************@*****.***

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Objective: Looking for a rewarding and challenging position as a Customer Service Representative with in a major corporation.

Experience: Paramount Staffing/Solo Cup Chicago, IL

Warehouse Picker and Packer 06/2006 to Present

· Operated all factory cup and lid machines.

AMF Mortgage Corporation Chicago, IL

Telemarketer – Customer Service 01/2006 to 04/2006

· Called the customers to let them know about our loan products and services we had to offer to help get a mortgage loan.

· Took loan applications over the phone.

· Executed daily operation of answering the phone lines faxing.

· Verifying the customers’ information is correct on the loan and loan office.

Office Depot Inc. - Warehouse Chicago, IL

Call Center - Customer Service - Dispatcher 09/1998 to 3/2005

· Answer inbound calls and provide complete customer resolution and resolve internal and external issues, communicate with sales team and the customers to process there orders and process customers returns to the sales department process the paperwork for the returns orders and price changes and maintain a daily call log.

· Followed up with random sample of customer orders to ensure that complaints were satisfactory resolved.

· Executed daily operations of answering phone lines, faxing open and distributing mail and general office task.

· Dispatch drivers and inform the driver of his next trip and file completed paperwork for the routes and perform radio checks and helping driver with customer complaints and general warehouse products. And a picker and packer inventory control, shipping & receiving, and Researches, traces and match physical inventory inspects returned product

Education: Bryant & Stratton Business Downtown - Chicago, IL,

1988 to 1989

Computer & Word Processing

Kennedy King College Chicago, IL

1982 to 1983

Nursing / Child Care Development

References: Available Upon Request

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