Karen Wiloliams resume

Karen R. Williams

**** ********** **, *** ** Charlotte, NC 28216

704-***-****/704-***-****

******@*****.***

SUMMARY

A business professional with 8+ years experience in the Banking industry; with exceptional skills in the following areas:

* Customer Service * Organization * Oral and Written Communication

* Critical Thinking * Relationship Building * Analysis and Problem Solving

WORK EXPERIENCE

Kelly Temporary Service, Charlotte, NC

Lockbox Processor

• Worked in production environment, encoding checks via computer.

• Handled large volume of checks with a fast paced, deadline driven environment.

Wachovia, NA, Charlotte, NC December, 1998-September, 2008

Corporate Account Manager

Provide exceptional customer service and all service support for Domestic Treasury, Corporate Investment Banking and select Wholesale Banking clients in a call center environment.

Respond and research customer issues to determine errors and to provide appropriate solutions.

Proactively resolve customer issues through advanced knowledge of products and delivery systems.

Actively develop and manage strong client relationships, providing consultative guidance and expert advice on products, system or process related topics.

Monitor and identify operational risk exposure within the customer portfolio.

Identify customer needs and recommended products to optimize revenue potential

Provide support as necessary to Business Service Analysts.

Received Accent Awards for Excellent Customer Service.

Belk Store Services, Charlotte, NC January, 1997 - September, 1999

Senior Customer Service Representative

• Ensured total customer satisfaction by providing accurate and creative solutions to customer credit issues and problems in a call center environment.

• Provided second level problem resolution to customers.

• Responded, researched and resolved questions received via telephone or customer letter.

• Researched client credit information for bankruptcy proceedings, court cases and to resolve credit discrepancies.

• Facilitated training workshops for customer service representatives.

• Received Quality Awards for excellent customer service.

EDUCATION

Urban League of the Central Carolina August, 2009-October, 2009

Adult Empowerment Program

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