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Manager Administrative Assistant

Brooklyn, New York, 11210, United States
March 16, 2011

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**** *** **** ****** ***.*C Brooklyn, NY 11210

Mobile: 347-***-****, Office: 212-***-****

OBJECTIVE To obtain a position with a progressive firm, where l can apply all my skills and experience and further develop my career.


Proficient knowledge of MS Office (Word, Excel, PowerPoint, Outlook) internet & IT services.

Strong communication, analytical, pattern detection and problem solving abilities.

Ability to coordinate multiple projects and meet deadlines under pressures.

Excellent interaction with cross-functional teams.

Self motivated, result oriented and desire for constant learning.

EDUCATION Bachelor of Science in Business, Management and Finance

Graduation Year Aug. 2009

Brooklyn College, City University of New York

License: Security Guard License, Certificate of Completion in Fire Safety Director: 03260816

WORK NYC HRA Office of Staff Resources New York NY

EXPERIENCE Help desk (Systems & Computer Services) Intern Oct. 2010 - Present

Liaise between Office of Staff Resources (OSR), and Management Information System (MIS) division regarding PC maintenance, and troubleshooting.

Set-up email for new employees, customize mailbox and create distribution list.

Respond to telephone calls, emails, and requests for technical support.

Test computer equipments as well as printers, scanner, fax, and Xerox machine.

Close out cases in the help desk database after reported issues had been resolved and forward reports to appropriate department.

Responsible for providing the required technical support for the Agency-wide Digital Fingerprinting and Photo ID technology.

NYC Department of Finance Brooklyn, NY

Finance (Information & Technology) Intern Jun. 2010 – Aug. 2010

Analyzed and prepared documentation on NYServe, STARS, iManager JXPlorer and Fairtax.

Conducted broad in-depth analysis and interviews among staff to determine what is being done procedurally to document the sequence, order and expected results.

Provided technical support, and assisted the Security Administrators with setting passwords and created new user IDs for Cashiers, Judges, and Sheriffs.

Oversaw the activities of outside contactor (CGI), and prepared reports for the Manager.

Provided statistical analysis on effectiveness of systems and recommend solution.

Presented to the staff and management draft documentation for review and approval.

Virgin Megastores New York, NY

(Assistant Store Supervisor) Jul. 2007 – May 2009

Trained, supervised, monitored and motivated a team of 12 associates.

Designed and modified record keeping system; maintained records and accounts for store.

Prepared merchandize inventory plan & budget estimates; managed inventories supplies.

Tracked & conducted inventory inspection and prepared necessary reports for the Manager.

Negotiated on behalf of the Manager to finalize merchandize deliveries with suppliers.

Coordinated and oversaw store activities day to day operation and set direction for the team

Carried out internal audits and expenses control measures with the due protection of assets.

Assisted employees and customers with questions and issues.

M.A.D Home Center Brooklyn, NY

Administrative Assistant Feb. 2006 - Jun. 2007

Analyzed, and examined sales records to track error.

Scheduled meetings and performed general office duties and administrative tasks.

Reviewed and prepared weekly confidential sales reports for the Manager.

Represented supervisor at meetings, and reports contents of meetings to supervisor.

VOLUNTEER NYC Service, Assisted the Management with Civic Corps Interviews Jul. 2010

EXPERINCE Visiting Neighbors, Delivered Gifts to Lonely Senior Citizens Dec. 2009

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