Customer Service Data Entry
Resume:
TAYISHA rOBINSON
Atlanta,GA ***05
********@*****.***
Profile
More than 7 years successful experience in customer service, with recognized strengths in multifaceted roles, problem’ solving and floor sales, stocking and receiving.
A team player, acknowledge’ as “Total Quality Customer Service Professional.”
Quickly and effectively solve customer challenges.
OBJECTIVE
To obtain a position where I can maximize my multilayer of management skills, quantity assurance, program development, training experience, customer service and successful track record.
Experience
Blue Cross Blue Shield of South Carolina 2005 - 2011
8901 Farrow Road, Bldg 200 Supervisor: Mr. Dean Smith
Columbia, SC 29203 Office: 803-***-****
Position:Data Entry Clerk
Served as an Data Entry Clerk - Obtained recorded or written statements and collected supporting documentation including police reports, surveillance reports, and medical information. Assisted and provided Medicaid Rebates Administration in the processing of quarterly invoices and key high volume of line items from paper invoices into Excel spreadsheets. Converted Excel spreadsheets into text data files using computer software and provided training on conversion software. Transferred invoice information to analysts via electronic mail or media, assisted with filing projects and with the copying and scanning of documents. Compared data with Source documents and reentered data in verification format to detect errors. Maintained activities logs and completed work. Prepared files for collection purposes. Completed and verify the accuracy of data before entering into AnyDoc5.0 Workflow. Documented problems and assist in their resolution. Documented issues input into Novell Client for Windows. Processed and entered data such as vision, dental, transportation, hospice, DHEC, nursing homes and dialysis. Quickly learn and master new technology. Prepared source data by compiling and sorting information and established entry priorities. Processed accounts of customers and reviewed data for deficiencies.
(Con’t Resume, Tayisha Robinson, 2244 Virgnia Place,Atlanta,GA, 803-***-****, ********@*****.***)
Resolved discrepancies and administered and maintained data entry requirements by following data program techniques and procedures. Regulated, verified and entered customer and account data by reviewing, correcting, deleting, or re-entering. Performed adjustments, investigated claims, and provided telephone coverage for customer service department. Reviewed and researched benefit options for claims payment. Obtained recorded or written statements and collected supporting documentation including police reports, surveillance reports, and medical information. Administered and combining data from systems when information on accounts is incomplete, and furthered to purged files to eliminate duplication of data. Rectified customer and account system changes and upgraded by inputting new data and reviewed output. Standardized information by completing data base backups entries and maintained operations by following policies and procedures. Maintained customer confidence and ensured protection of operations by keeping information confidential.
Brite Smile Tech 4/2003 – 9/2005
133 Prince Street Supervisor: Doctor Ron Whitmore
New York, NY 10012 Office: 212-***-****
Position: Dental Assistant
Served as an Dental Assistant – Performed general chair-side duties and assisted with all types of procedures including General, Endo and Oral surgery. Prepared patients for dental care service by keeping patient mouth clean before a dental checkup, executing laboratory works, maintaining dental equipments in good condition. Ensured medicine and materials are in place prior to dental treatment. Executed general dental laboratory functions, including pouring moulds, trim models and mount bite articulators as instructed. Completed cursory exams, charting, digital radiographs and clinical treatments as required. Processed case instructions from laboratory prescriptions, managed dental assistant staff, scheduling, treatment planning, collections, billing, insurance and office management. Scheduled appointments of patients, keeping records of treatments and payments as required. Administered routine patient care, ensured proper instrument and material setup and sterilization. Repaired adjusted and polished prosthetics, tooth bleaching, child prophylaxis and sealants. Prepared and applied topical anesthetics to the gums. Attended training and educated myself on any new procedures, practices and process that the dentists have developed. Acted as an receptionist answering telephone calls, greeting patients, making appointments and organizing patient records and send out reminder letters. Typed reports on an compatible PC using Microsoft Word system, Excel, Lotus, WordPerfect and etc. Solved users PC problems including sorting out spreadsheets, explaining how to use complex features in word-processing packages and etc. Amended patient records and taking down notes that are dictated by the dentist and performed other duties as assigned. [Reason for Leaving: Relocated to Columbia, SC]
(Con’t Resume, Tayisha Robinson, 2244 Virginia Place,Atlanta,GA, 803-***-****, ********@*****.***)
Bloomingdales 9/2000 – 4/2003
3 avenue east 59th street Supervisor: Mrs. Alicia Fernandez
New York, NY 10022 Office: 212-***-****
Position: Customer Service representative
Serve as an Customer service representative - Interacted with customers to provide information in response to inquires about products and services. Handled and resolve customer's complaints as required. Processed Service Requests received by phone, web form, or client tracking database. Provide follow-up with an individual customer until a question is answered or an issue is resolved. Helped people decide what types of products or services would best suit their needs. Developed and maintain sales materials and current product knowledge. Managed account services through quality checks and other follow-up. Coordinated shipping and delivery schedule of merchandise and services. Maintained records of transactions and update and maintain databases of information. Used computers to tack sales and transferred telephone calls to someone who may be better able to respond to the customers needs. Provided data entry or management of data in SAP to generate, update notifications. Checked warranty entitlement via web based tools supplied by the Vendors. Utilized ability to determine assignments to work centers or individuals for scheduling based on data points supplied. Coordinated nationwide service with 3rd party partners when applicable. Confirmed Service Orders and completed notifications. Navigated internal and external references support materials. Worked closely with other team members to identify and suggest resolutions and improvements. Answered incoming customer inquiries via telephone, email and/or web concerning network password, telephony, voice mail, printing and computer related issues. Diagnosed and resolved moderate complex system hardware, software, network and operator issues. Communicated with peers, computer technicians and other personnel for resolution of desktop related problems. Provided and assisted with technical support, including on-site visits as needed. Played and contributing role on projects of low to moderate degrees of complexity. Maintained accurate records and calls logs for management uses and preformed other duties as assigned. Reason for Leaving: Accepted a more career challenging position with an pay increase]
JPMorgan Chase Bank 4/2000 – 9/2003
349 5th avenue Supervisor: Mrs. Angie Willingham
New York, NY 10016 Office: 212-***-****
Position: Head Teller
Served as an Head Teller – Ensured that Tellers are providing complete paying and receiving services to customers. Ensured that all paying and receiving, balancing, and operational activities are done efficiently and according to policy; this includes the activities of Teller personnel, ATM services, and other paying and receiving activities. Ensured that Tellers work as part of the customer service team and Tellers take advantage of new business referral opportunities.
(Con’t Resume, Tayisha Robinson,2244 Virginia Place,Atlanta,GA, 803-***-****, ********@*****.***)
Ensured the coordination of work, i.e., makes certain that the work of Tellers is coordinated with other positions in the office, with centralized operations personnel, and other departments. Ensured Tellers have an adequate supply of cash to conduct business and maintained level of cash according to approved unit cash management policies. Balanced and maintained currency and ordered all currency and coins for the office; shipped extra money. Maintained cash management records and balanced cash vault each day for the office. Scheduled daily activities of the teller staff and ensured that the established balancing routines and daily Teller are completed in timely accurate fashion. Ensured the preparation of other related reports as assigned by the Branch Manager are prepared and completed.
[Reason for Leaving: Accepted a more challenging position]
Education
Pursuing BA in Business Administration, present (GPA:3.0)
Skills
Microsoft Word
Microsoft Works
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Windows 7
Windows Vista
Windows XP
OCR 3.1 Workflow Manager
AnyDoc 5.0 Verify it (paperless) system
General Office Skills
Data Entry
Excellent Customer Service
Merchandising and Display
Inventory and Pricing Controls
Computer and POS Scanning Use
Cash Handling
Retail Sales
Relationship building
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