Customer Service Quality

Troy Christensen

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Cellular 559-***-**** 10640 Bunkerhill Drive

Home 559-***-**** Fresno, CA 93730

*******@*****.***

Key Qualifications Training/Skills Development

• Introduced a successful program, focusing on customer service, support and satisfaction.

• Perfected skill with manual and power tools to ensure repair efficiency.

• Enthusiastically represented the company by professionally greeting visitors.

• Trained assistant to maintain high standards of cleanliness, safety, and quality.

• Briefed customers on proper care and routine maintenance of newly repaired systems.

Education 2004

Central High School West Campus, Fresno, California

Fresno Cit College/Willow International, Fresno, California. Focused studies on general education. Still in progress.

Employment History

2008 to 2010 Tile and grout cleaner/Grout sealer Grout Doctor, Fresno, California

2008 to 2010 Event organizer/Set up & Clean Up Bulldog Entertainment, Fresno, California

2000 to 2010 Construction Worker Christensen Construction, Fresno, California

2008 to 2009 Prep Cook Aqua Shi, Fresno, California

2005 to 2008 Cashier/Greeter/Sandwich Preparer Quiznos, Fresno, California

Skills • Communications, Problem Resolution, Customer Service, Time Management, Teamwork, Conflict Resolution, Retail / Service Experience,

• Continuous Quality Improvement, Process Improvement / Quality Issues

• Tools and Equipment, Quality and Productivity Improvement.

• Achieved, Determined, Challenged, Eager, Hard Worker, Self Motivated, Dedicated,

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