Medical Billing; Massage Therapist

MICHELLE L. KIRBY, LMT, CEIM

**** ********* ** *** • Orland Park, IL 60462 • 708-***-**** • **********@*****.***

Career Profile

Business Support Service Resource Coordinator with over nine years experience in the health care field including five years in physician medical scheduling and billing. Assisting with the design and implementation of a new practice management system for patient registration, scheduling and billing. Supervised five direct reports with responsibilities in patient financial counseling. Successfully designed employee training program and conducted all training sessions. Developed interview process and documents for Business Support units.

Conduct massages in my home and at client homes. Training in Raindrop Therapy and certified as an Infant Massage Educator. Able to conduct individual and classroom infant massage trainings to parents of infants. Future massage training goals are to obtain additional training in deep tissue, prenatal massage certification, and learn other modalities that will allow me to enhance my skills specific to the needs of my clients.

Professional, team leader and player, dependable, flexible, and committed to excel in all areas of my career. Quickly master new procedures and technology. Ability to professionally and effectively communicate at all levels. Recognized for my organizational skills and attention to detail.

Massage Modalities

Swedish Massage Chair Massage Deep Tissue Hot Stone Raindrop Therapy Infant Massage Educator

Certifications and Licenses

Illinois State Licensed Massage Therapist Certified Phlebotomy Technician, ASCP

NCBTMB Certification Certified Drug Screening Technician

Certified Educator of Infant Massage

Organizations

American Massage Therapy Association Alpha Eta Society – NIU Chapter

Golden Key National Honor Society

Education

Moraine Valley Community College, Palos Hills, IL

Massage Therapy Program, December 2006, Certificate of Completion, 856 Hours

Associate of Science, August 1998

Northern Illinois University, DeKalb, IL

Bachelor of Science, Community Health, August 2000

Professional Experience

Northwestern Memorial Physicians Group, Chicago, Illinois 03/02 – present

Business Support Services Resource Coordinator (09-09 – present)

• Directly involved in the design and implementation of all areas of a new practice management system for the organization including patient registration, scheduling and billing revenue cycle.

• Responsible for developing updated workflows, policies, and procedures.

• Responsible for coordinating and conducting new system training for all Super Users and End Users, and all ongoing procedure documentation and training needs.

• Create and maintain new provider and insurance plan profiles in current practice management system, Medical Manager.

• Provide support to Business Support Services Management team for training and documentation needs.

• Reconcile all patient registration errors and duplicate patient accounts.

Financial Counselor Supervisor (05/09 – 09-09)

• Established the Financial Counselor position which was new to NMPG.

• Supervised and trained five Financial Counselors at offsite locations.

• Audited daily work of Financial Counselors.

• Conducted monthly offsite individual meetings and onsite department meetings.

• Handle all patient billing issues and concerns as needed.

Staff Development Administrator (05/06 – 05-09)

• Develop and implement training materials for the Billing Department, Call Center and Business Support Services Units.

• Team lead for Employee Recognition Program; organize special employee events; coordinate monthly theme activities; create monthly electronic newsletters; design flyers and informational materials for all activities; encourage employee engagement.

• Responsible for coaching and providing development opportunities which are within each employee’s individual career goals.

• Develop and improve interview and candidate selection process incorporating pre-employment testing and developing comprehensive interview materials for supervisors and managers.

Patient Account Analyst, Patient Collections Unit, Billing Department (01/06 – 05/06)

• Review patient accounts, generate collection referral notices to providers and complete transactions on accounts approved for collections.

• Serve as financial assistance coordinator.

Senior Customer Service Associate, Phone Inquiry Unit, Billing Department (02/05 – 01/06)

• Assist with supervisory tasks to a staff of four employees.

• Serve as primary contact for external and internal customers requiring assistance with billing inquiries.

• Resolve customer service issues and identify billing problems.

• Communicate with physicians, managers, insurance carriers regarding patient billing concerns.

• Assist the scheduling department with patient appointment phone calls and messages.

Executive Health Specialist, Corporate Health and Travel Services (09/03 – 02/05)

• Coordinated and implemented the Executive Health Program and Corporate Wellness Programs.

• Performed clinical screening tests component of the executive health physicals including phlebotomy, vision and hearing testing, EKGs and bone density tests.

• Scheduled all appointments and answered all inquiries regarding the executive physicals; managed client accounts.

• Performed drug screens and pre-employment physicals for corporate clients.

• Ordered medical supplies for clinic.

Marketing Coordinator, Marketing Department (03/02 – 09/03)

• Developed, facilitated and marketed Corporate Wellness Programs and Workshops.

• Assisted in coordinating the executive health physicals by marketing program, developing recall program for returning clients, maintaining client databases and scheduling appointments.

• Served as marketing contact for the Denny Clinic; designed and maintained monthly newsletters.

• Created marketing materials and maintained website content for Northwestern Memorial Physicians Group offices.

Placement Solutions, Hapag-Lloyd, Downers Grove, Illinois 12/01 – 03/02

Data Entry, Accounts Payable/Receptionist

• Paid invoices and maintained database system for Accounts Payable/Finance Department.

• Answered 20-line switchboard and performed general office duties.

Superior Ambulance Service, Elmhurst, Illinois 10/01 – 12/01

Emergency Medical Technician Basic

• Implemented basic emergency medical care to patients while transporting to and from medical facilities.

Northwestern Memorial Hospital, Wellness Institute, Chicago, Illinois 08/00 – 08/01

Health Educator

• Designed and implemented educational classes on various preventive health topics to community members, employees and corporate clients.

• Coordinated, implemented and expanded Northwestern Memorial employee and community wellness programs.

• Supervised internship program, interviewed potential candidates and evaluated performance.

• Coordinated and facilitated preventive health screenings.

Computer Program Skills

Microsoft Office (Word, Excel, Access, Power Point, Outlook) Medical Manager

Microsoft Publisher Skills Check (pre-employment testing)

Health Insurance Programs (NISP, ECARE, RealMed) RelayHealth

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