Customer Service Executive

KELLY WILSON

***** ********* ***** • Duluth, GA *0097 • 404-***-**** • *****.********@*****.***

OBJECTIVE

Bachelor of Business Administration degree candidate with great leadership ability, strong work ethic, and a positive attitude, seeking a position to help increase a corporation’s productivity and efficiency through customer service.

EDUCATION

GEORGIA STATE UNIVERSITY, J. Mack Robinson College of Business Atlanta, Georgia

Bachelor of Business Administration December 2011

• Minor degree in Hospitality Administration

• Member of the Delta Epsilon Iota Academic Honor Society, Nu Delta Chapter

EXPERIENCE

WALT DISNEY WORLD RESORT COLLEGE PROGRAM Lake Buena Vista, Florida

Character Attendant August 2011 – January 2012

• High cooperative skills with other members of the entertainment team

• Provided guests with best entertainment experience possible

• Adapted quickly to multiple areas within the Walt Disney World Resort

• Responded quickly to guests and fellow cast members needs

• Communicated directions and procedures effectively to guests

VILLAGES @ CARVER FAMILY YMCA Atlanta, Georgia

Summer Camp Counselor June 2011 – August 2011

• Provided leadership and guidance to young campers

• Planned and organized daily schedule for campers including facilitating social interaction activities

• Promote camper self-image and good group relationship

GEORGIA DOME Atlanta, Georgia

Executive Services Specialist /Executive Services Department July 2010 – April 2011

• Assisted club and suite ticketholders as they attended various events at the Georgia Dome including Atlanta Falcons games

• Provided guests with great customer service

• Maintained record of guests comments and guest assistance

JUMPSTART, AMERICORPS ORGANIZATION Atlanta, Georgia

Team Leader September2008 – May 2009

(Early childhood education literacy program)

• Provided leadership to my team members of college students as they interacted with pre-school aged children

• Facilitated social interaction between college students and pre-school aged children

• Planned and organized activities for every session and maintained proper documentation for team meetings

CHICK-FIL-A@JOHNS CREEK Suwanee, Georgia

Team Member August 2005-August 2010

• Experienced working in a fast-paced environment while delivering exceptional customer service

• Trained new employees on Chick-fil-A’s Second Mile Service

• Managed party orders for private events and delivery

• Experienced in multi-tasking within different areas of the restaurant

SKILLS/INTERESTS

Skills: Microsoft Office (Word, Powerpoint, Excel), Email, customer service via phone

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